Faq

Frequently Asked Questions – Fantasy Cricket

Get Started

From where can I download the h2h fantasy app for mobile?

For accessing h2h fantasy, download the app from the following location:

  • Apple mobile users should download the official app from the App Store
  • Android users should download the official app from this download link on the h2h fantasy Website.

How can I sign up on H2H Fantasy?

For accessing H2H Fantasy, download the app from the following location(s):

  • Apple mobile users should download the official app from the App Store
  • Android users should download the official app from this download link on the h2h fantasy Website.

Once downloaded & installed, click on Join to create your account. To create a new account, enter the following details:

  • Name
  • Mobile Number
  • Email
  • State (of residence)
  • Username and password

Login & Registration :

What can I do if I feel someone else is using my H2H Fantasy account?

For every transaction, you will receive a notification on your email, with details about the transaction. If you find that a transaction is not done by you, we advise you to notify us on support@fantasy.com and reset your password as soon as possible.

How do I login if I have forgotten my verified mobile number and email ID?

You need to enter your username and password to login to your account. Email and Phone number are not required for login purposes. In case you have forgotten your username, please contact support@fantasy.com along with account-specific information like email and phone number. You can even log in to the H2H Fantasy account using your Facebook and Google IDs.

The mobile number is taken at the time of registration. In case, you want to update the mobile number, you can do so by visiting the KYC section in Settings.

What should I do if I have forgotten my password?

You may follow the steps mentioned below if you have forgotten your password:

  • On the login screen, enter your username and click on forgot password.
  • A link to reset the password, will be sent to you on your registered email id.
  • Using the link provided in the email, you can reset your password and login using your new password.
  • If you do not find the email from H2H Fantasy in your primary inbox, kindly check your promotions, spam or junk folders.

I am not able to login with my mobile number, what should I do?

You can’t login using mobile number. In case you have forgotten your username, please contact support@fantasy.com along with account-specific information like email and phone number. You can even log in to the H2H Fantasy account using your Facebook and Google IDs.

I am not receiving the OTP, what should I do?

Once you enter your mobile number, you will receive an OTP within 30 seconds. In case you have not received the OTP, the following may have happened:

  • Mobile number provided by you may be incorrect
  • Your mobile maybe out of the network coverage area
  • If you are in a poor network area, we request you to be patient.

In case, you do not receive the OTP after a considerable wait, please write to us on support@fantasy.com

How can I reset my password?

You may follow the steps mentioned below to reset your password:

  • Go to Settings on the app.
  • Click on the ‘Change’ password.
  • Enter the current and new password to reset it

However, if you are signed up using your social network credentials ( like Facebook, Google etc) then you will not be able to change your Password in H2H Fantasy.

You need to Login on your social network provider and change the Password there.

How can I activate my deactivated H2H Fantasy account?

During our regular scanning of accounts, in case our audit team finds that your PAN card is not verified on H2H Fantasy, they might deactivate your H2H Fantasy account. In such cases, your H2H Fantasy account will appear as suspended.

In such case, you need to write to support@fantasy.com and provide your PAN card details. Once the PAN details are verified by H2H Fantasy, your account shall be reactivated.

Can I delete my H2H Fantasy account?

Sorry, you cannot delete your H2H Fantasy account on your own. If you wish to delete your account, kindly email us on support@fantasy.com and we will take the required action for you.

Can I create more than one account on H2H Fantasy?

No, you cannot create more than one account on the H2H Fantasy app.

If a minor is playing on H2H Fantasy what can be done?

A minor cannot play on the H2H Fantasy. All users must be verified through their PAN & Bank Account. However, if you notice any kind of suspicious behavior of any other user, kindly report to contact us on support@fantasy.com

If I am less than 18, am I allowed to play?

Sorry, if you are less than 18 years old, you cannot play on H2H Fantasy as per current age restriction.

Can I play, if I am a resident of any of the states?

The laws in states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu or Nagaland, do not permit residents to participate in paid version of fantasy gaming. Thus, if you are a resident of any of these states, you cannot play cash game on H2H Fantasy platform. However, you can play free games to enjoy and test your gaming skills.

Why PAN card is required to get my H2H Fantasy account verified?

As taxes are deducted on the withdrawal of winning amount, hence PAN Card details are mandatory.

Verification Process

You will not be allowed by H2H Fantasy to withdraw your winning amount without the submission and verification of the below mentioned documents.

Mobile

To complete the mobile verification, the user can follow the following steps:

  • Click on the setting icon on the bottom right.
  • Click on the mobile number
  • Enter the 10-digit mobile number
  • Request for OTP.
  • Once the OTP is received, enter the OTP.
  • This completes the verification process for mobile number.

Bank Account

To save a challenge, “SWIPE DOWN” on the challenge screen.

  • Click on the setting icon on the right bottom.
  • Click on the KYC
  • Enter the account number, name on the account number and IFSC code correctly. NRE accounts are not permitted.
  • Upload the copy of the cancelled cheque
  • This completes the verification process for bank account

PAN

To complete the bank account verification, the user can follow the following steps:

  • Click on the setting icon on the right bottom
  • Click on the KYC
  • Upload the copy of PAN card.

This completes the verification process for bank account

Why the verification got rejected?

Your verification can fail if your KYC verification is not successful, due to one or several reasons as listed below:

How can I accept the private challenge?

PAN

  • You have not uploaded a full image of the original PAN card.

    As PAN card is mandatory to complete the verification process as well as for transactions on H2H Fantasy, please upload a clear & full image of your original PAN Card.

    In case, you are uploading an E-PAN card for PAN card verification process, please upload a full scanned image of the E-PAN card (both front and back).

  • Details on PAN Card do not match the details entered by you

    You may have entered an incorrect PAN.

    The name on your bank account does not match with the name on the PAN Card uploaded by you.

Bank Account

  • IFSC code entered is incorrect

    IFSC code can be found on the bank statement, cheque book and passbook.

  • The uploaded cancelled cheque image is not clear

    Upload a clear image of your cancelled cheque where in the Account number, IFSC code and your name should be clearly visible.

  • Bank account number does not match with the number on the uploaded cancelled cheque copy

Verification is still pending even after submitting the documents

Verification is still pending?

After you have submitted the documents,

The verification process of H2H Fantasy can take a time of up to 5-7 working days for completion.

Once the verification process is completed, you will be updated by through an email.

Facing Issues while updating the information

Mobile

Not received an OTPOnce you enter your mobile number, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

  • Mobile number entered is correct
  • Your mobile is within network coverage area
  • If you are in a poor network area, you will receive the OTP as soon as you are in a good networkarea.

Already verified mobile numberPlease ensure the mobile number entered during the verification process is not linked with any other H2H Fantasy account. You cannot use the same mobile number for two accounts

Email

Not received an OTPOnce you enter your email id, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

  • Email id entered is correct
  • Check in your Junk/Spam/Promotion folder

PAN

  • You cannot register the same bank account with more than one H2H Fantasy account.
  • Please ensure the bank account details provided are unique and it is already not verified with H2H Fantasy.

Bank Account

  • You cannot register the same bank account with more than one H2H Fantasy account. Please ensure the bank account details provided are unique and it is already not verified with H2H Fantasy.
  • If you are not using the latest version, you will get an alert to install the latest version of the app.

My Transactions

Deposits

How to add money into my H2H Fantasy account?

You can use your linked PayTM account to add money to your H2H Fantasy app wallet.

What type of cards can be saved/used?

You can check your player points by clicking on “VIEW BREAKUP” button on the active challenge card.

  • Currently, you can only use PayTM account to add money.
  • However, you can use your Credit/Debit cards to add money into your PayTM wallet.

What if I don’t have a PayTM account?

You need to have a PayTM account to add money to your H2H Fantasy wallet as currently this is the only option available. We are in the process of integrating with other payment gateways as well.

Can I link more than one PayTM account on H2H Fantasy?

No, you cannot link more than one PayTM account to your H2H Fantasy wallet. PayTM account linked with your H2H Fantasy app wallet should be the one that can be accessed from your mobile and verified through the H2H Fantasy account.

How can I link my PayTM account to my H2H Fantasy account?

PayTM account can be linked by using OTP authentication. Visit Wallet section -> Deposit -> Enter Amount -> click on PayTM -> enter your Mobile number -> verification code will be sent to your registered Mobile number.

I’ve added money to my H2H Fantasy account recently, when will it appear?

The cash will be added to your H2H Fantasy account wallet instantly.

If it doesn’t appear in your H2H Fantasy account wallet within 30 minutes,

you need to email us on support@fantasy.com

Withdrawals

What is the process to withdraw my winnings?

For withdrawal request, please follow the steps mentioned below:

  • Login to your H2H Fantasy app
  • Click on the Balance icon on the top left of the app.
  • Click on the withdraw box.
  • If you have an active withdrawal account, you will be able to enter the amount to be withdrawn.
  • This will be recorded in the system.
  • All withdrawals will be processed within 2-3 working days
  • (herein the working days refer to bank’s working days & hours) excluding the date on which the
  • request is made and then transferred to your verified bank account.

For Withdrawal of your winning amount, KYC must be complete.

or KYC, you must upload a copy of PAN card, Bank account details like A/c no, IFSC, Bank name and a cancelled cheque.

What is the Daily Withdrawal limit?

The minimum amount that you can withdraw from the winning balance is ₹ 100 while the maximum amount that you can withdraw in a day is ₹ 1,00,000.

You can place a maximum of 3 withdrawal requests in one day.

Can the money in my wallet be withdrawn in someone else’s bank account?

No, you cannot withdraw the winning amount to anyone else’s bank account. The available balance can only be withdrawn through the linked bank account approved during the KYC process.

Will H2H Fantasy charge a fee from me?

H2H Fantasy charges a 15% fee from the total challenge value or pool.

  • For example, if you and one of your friends participate in a challenge with INR 500 each, the pool value would be ₹1000.
  • Thus, once that challenge is settled, H2H Fantasy shall charge a total of ₹ 150, i.e. ₹ 75 from each participant. Hence, the winning amount will be ₹ 850

Winnings

Will H2H Fantasy charge a fee from me?

When will the winning amount be credited to my account?

  • H2H Fantasy shall credit the winnings to your H2H Fantasy app wallet within a couple of hours of the live match being completed and the result is declared. The result is declared alongside, with the winner and loser being informed separately through e-mail

How will I get to know about the results of the challenge?

You will be updated about the fantasy points of the players involved in the challenge through a live feed available on your H2H Fantasy app account. You will be able to see this in the card created for that challenge.

Once the match is completed, you will receive an email as well as a push notification from H2H Fantasy declaring the winner or the loser of the fantasy gaming/challenge. The winning amount will be credited to the winner’s H2H Fantasy app wallet

Can there be multiple winners of a challenge?

H2H Fantasy is a one-to-one contest and only one user can win. There is no multiple winner contest on H2H Fantasy.

How can I withdraw my winnings from my H2H Fantasy wallet?

H2H Fantasy shall credit the winnings to your H2H Fantasy app wallet within a few hours of the live match being completed and the result being declared. You can transfer the money from your H2H Fantasy wallet to your bank account, once your bank account is verified.

Does the amount in my app wallet have any expiry date?

In the event that you do not transfer the amount in your app wallet account is not transferred to your bank account within the same financial year, it will be transferred automatically to your bank account which is on record with H2H Fantasy account, provided that your H2H Fantasy account has been already verified by H2H Fantasy.

In case you have not provided the Bank account details or you have not completed the verification process for the H2H Fantasy account, the amount will be forfeited by H2H Fantasy. Hence it is a must to have your H2H Fantasy account verified as early as possible. Please go through our ‘Terms and Conditions’ for more information on this issue.

Other Transactions

How can I track my transaction history?

You can track your transaction history using your H2H Fantasy mobile app by following the steps mentioned below:

  • Click on the balance icon on the top left of the screen.
  • All the recent transactions are listed here.
  • Use the filters provided to search for any particular transaction.

How can I interpret my H2H Fantasy transactions?

Different types of transactions a user’s H2H Fantasy account are listed below:

  • Deposit: Whenever the user adds money into your H2H Fantasy account wallet, that transaction can be seen under ‘deposit’.
  • Won: Transactions related to challenges that the user has won can be seen here.
  • Withdraw: Transactions made to withdraw money from a user’s H2H Fantasy wallet to his/her bank account can be seen here.
  • Lost: Transactions related to the challenges that the user has lost can be seen here.
  • Voided: Transactions related to the challenges which became void due to non-acceptance of the challenge or due to cancellation of the match can be tracked here.

Profile and Preference

My Profile

How can I contact H2H Fantasy?

Currently, we do not have an on-call service. We recommended you to go
through the FAQ’s to resolve your queries. In case you are unable to
find an answer to your query, feel free to reach us through the
following email: support@fantasy.com

How do I change my Email ID?

You can update the email id on your H2H Fantasy app by visiting the Settings section. In case,
the Email Id provided previously is already verified with H2H Fantasy,
you will have to write to support@fantasy.com to update your new email id.
The support team will send an OTP to your registered mobile number for verification,
which you must key in on the Settings page along with the new email id to update the same.
The email id will go through the verification process again with H2H Fantasy.

How can the mobile number be changed?

You can update the mobile number on your H2H Fantasy app by visiting the Settings section.
In case, the phone number is already verified with H2H Fantasy, you will have to write to
support@fantasy.com to update your mobile number.
The support team will send an OTP to your registered email id for verification,
which you must key in on the Settings page along with the new mobile number to update the same.
The new mobile number will go through the verification process again with H2H Fantasy.

Kindly note: The New phone number will be used to add funds from the linked Paytm account into your H2H Fantasy app wallet.

Suggestions to safeguard your H2H Fantasy account

It is our top priority to keep your account secure.

Please follow these recommendations to safeguard your account:

  • For your security, do not download the app from any source other than the official download page

    Apple mobile users should download the official app from the App Store

    Android users should download the official app from this download link on the H2H Fantasy Website.

  • Always be cautious of the websites imitating H2H Fantasy. Some websites might have names similar to H2H Fantasy with subtle changes, for e.g. one or two letters changed.
  • Please ensure that you do not share personal information like your password, OTP or phone number, etc. with anyone. H2H Fantasy will never call and ask for such information.
  • H2H Fantasy does not have an on-call service. In case you need any assistance, kindly go through the FAQs. if your query is not resolved and you need further assistance, you can write to us on support@fantasy.com. We will call you only if you have mentioned the same in your email.
  • Always avoid using any public devices to log in to your H2H Fantasy account. If in case you do so, please ensure to log out before leaving the device. At any point, if you feel that someone else is using your account, kindly change your password as soon as possible.
  • For your security, you should reset your password periodically.
    Additionally, you may mail us on support@fantasy.com
    requesting to log you out from all the devices on which you may
    have previously accessed your H2H Fantasy account.

Fair Play

1. Transparency

Equal Opportunity For Everyone

All users are bound by the same rules and have access to the database of players while selecting players to create challenges. Each user has the liberty to create as many challenges as he/she wants with any desired amount. The desired amount has to be selected from a set of available denominations. Every participant on the H2H Fantasy app is given an equal opportunity for playing the game and winning it, irrespective of their caste, color, creed or status. This game is open for all who know the game proficiently and willing to become the winner.

Deadline For Creating Challenge

For all the sports provided by H2H Fantasy, the deadline for creating a challenge is until the start of the match. No challenge can be created after the deadline has been crossed. The deadline ensures that no one takes an undue advantage of fantasy gaming.

Competitor Tracker

You can check the score on your challenge card through our live feed, so one can be confident about the points scored by him/her and the opponent. These scores can be cross-checked by visiting the ‘scoring’ on the app.

Declaring The Winner

H2H Fantasy has taken the following measures to ensure that the users can play with full confidence and compete with others.

  • For each challenge, the point calculation is clearly mentioned and displayed in the scoring section of the app. It is accessible to the users at all times.
  • For every challenge, the winning amount is clearly mentioned
  • The winning amount of a challenge is processed immediately
  • The live score feed is provided by highly reliable third-party service providers

1. Trust

Verified Users

H2H Fantasy has a rigid Verification process to ensure that there are only sincere users onboard. Users will be able to withdraw the winning amount from the wallet only if his/her PAN Card and Bank account details are verified on our platform.

Safe & Secure Payments

We strive to ensure the safety and security of our user’s funds and information. Thus, we have partnered with trusted third party payment gateways with 3-D secure authentication. Furthermore, we do not store user’s Credit/Debit card details with us.

3. Legality

H2H Fantasy is a skill-based fantasy sports mobile app and is fully compliant with Indian laws.

Games of skill are legal, as they are excluded from the ambit of Indian gambling legislations including, the Public Gambling Act of 1867. The Indian Supreme Court in the cases of State of Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v. State of Tamil Nadu (AIR 1996 SC 1153) has held that a game in which success depends predominantly upon the superior knowledge, training, attention, experience, and adroitness of the player shall be classified as a game of skill.

H2H Fantasy allows a user to create a player vs player fantasy Challenge(s) against other users. H2H Fantasy is different than traditional fantasy sports as a user’s line-up, also called Challenge, consists of one player, instead of multiple players. The user doesn’t have to create a team of players. There are no cheat codes or shortcuts for quick and easy wins.

The Challenge(s) described above are games of skill as success of Participants depends primarily on their superior knowledge of the games of cricket and other sports, statistics, knowledge of players’ relative form, players’ performance in a particular territory, conditions and/or format (such as ODIs, test cricket and Twenty20 in the cricket fantasy games), attention, dedication and ability in playing the Challenge(s).

Promotions And Offers

Signing Bonus

We are giving signing bonus of Rs.20/ to every new user on signing up.

Referral Program

  • This Program shall help current users to invite their friends and families to participate in H2H Fantasy.
  • Once an existing user invites any of his friends or family, he shall get a Referral bonus of Rs. 10.00 when the referred user plays his/her first paid game.
  • One single user can invite a maximum of 5 friends/family members.

For example if User A opens his account he shall immediately get a Signing Bonus of Rs. 20.00. Now if he invites 5 more friends/family and they play their first paid game, then his/her total wallet balance shall be 20 + 10*5 = Rs 70.00.

All cash bonus given expires within 14 days of its credit.

Refund Policy

Signing Bonus

Our focus is complete customer satisfaction and in case of valid argument, we refund the money if valid reason is presented, and it holds up after our investigation. Please read the fine points of our refund policy below.

  • If your joined challenge or contest is left unaccepted or remains unfilled, H2H Fantasy refunds the entry fee amount in a user’s respected wallets within 30 minutes of start of the match.
  • In the event of a malfunction in a Game, Service or any of the related systems, or due to any other error, all entry fees are subject to a refund after a rightful inspection.
  • In case a user makes a deposit and is not credited instantly in H2H Fantasy wallet, we advise them to wait for at least 15 minutes post their transaction.
  • Once you join a contest/challenge game, there is no taking back the entry fee. You will have to wait for the result to be declared and the contest/challenge will be settled accordingly.
  • In the challenges/contests where entry fee is not taken from the correct heads and if a user contacts H2H Fantasy support team and provides enough evidence of a wrongful debit, we could refund the entry fee is right head after a rightful inspection
  • n case of a user’s bank account is debited in an attempt to top up H2H Fantasy wallet and the payment to H2H Fantasy is failed or delayed due to any reason. You can contact your bank to get the rightful response. H2H Fantasy support team will try to solve your concern, however, we advise you to wait for at least 15 minutes before contacting us as sometimes the Payment Gateways may take a few minutes to process the transaction.

Get Started

From where can I download the h2h fantasy app for mobile?

For accessing h2h fantasy, download the app from the following location:

  • Apple mobile users should download the official app from the App Store
  • Android users should download the official app from this download link on the h2h fantasy Website.

How can I sign up on H2H Fantasy?

For accessing H2H Fantasy, download the app from the following location(s):

  • Apple mobile users should download the official app from the App Store
  • Android users should download the official app from this download link on the h2h fantasy Website.

Once downloaded & installed, click on Join to create your account. To create a new account, enter the following details:

  • Name
  • Mobile Number
  • Email
  • State (of residence)
  • Username and password

Login & Registration :

What can I do if I feel someone else is using my H2H Fantasy account?

For every transaction, you will receive a notification on your email, with details about the transaction. If you find that a transaction is not done by you, we advise you to notify us on support@fantasy.com and reset your password as soon as possible.

How do I login if I have forgotten my verified mobile number and email ID?

You need to enter your username and password to login to your account. Email and Phone number are not required for login purposes. In case you have forgotten your username, please contact support@fantasy.com along with account-specific information like email and phone number. You can even log in to the H2H Fantasy account using your Facebook and Google IDs.

The mobile number is taken at the time of registration. In case, you want to update the mobile number, you can do so by visiting the KYC section in Settings.

What should I do if I have forgotten my password?

You may follow the steps mentioned below if you have forgotten your password:

  • On the login screen, enter your username and click on forgot password.
  • A link to reset the password, will be sent to you on your registered email id.
  • Using the link provided in the email, you can reset your password and login using your new password.
  • If you do not find the email from H2H Fantasy in your primary inbox, kindly check your promotions, spam or junk folders.

I am not able to login with my mobile number, what should I do?

You can’t login using mobile number. In case you have forgotten your username, please contact support@fantasy.com along with account-specific information like email and phone number. You can even log in to the H2H Fantasy account using your Facebook and Google IDs.

I am not receiving the OTP, what should I do?

Once you enter your mobile number, you will receive an OTP within 30 seconds. In case you have not received the OTP, the following may have happened:

  • Mobile number provided by you may be incorrect
  • Your mobile maybe out of the network coverage area
  • If you are in a poor network area, we request you to be patient.

In case, you do not receive the OTP after a considerable wait, please write to us on support@fantasy.com

How can I reset my password?

You may follow the steps mentioned below to reset your password:

  • Go to Settings on the app.
  • Click on the ‘Change’ password.
  • Enter the current and new password to reset it

However, if you are signed up using your social network credentials ( like Facebook, Google etc) then you will not be able to change your Password in H2H Fantasy.

You need to Login on your social network provider and change the Password there.

How can I activate my deactivated H2H Fantasy account?

During our regular scanning of accounts, in case our audit team finds that your PAN card is not verified on H2H Fantasy, they might deactivate your H2H Fantasy account. In such cases, your H2H Fantasy account will appear as suspended.

In such case, you need to write to support@fantasy.com and provide your PAN card details. Once the PAN details are verified by H2H Fantasy, your account shall be reactivated.

Can I delete my H2H Fantasy account?

Sorry, you cannot delete your H2H Fantasy account on your own. If you wish to delete your account, kindly email us on support@fantasy.com and we will take the required action for you.

Can I create more than one account on H2H Fantasy?

No, you cannot create more than one account on the H2H Fantasy app.

If a minor is playing on H2H Fantasy what can be done?

A minor cannot play on the H2H Fantasy. All users must be verified through their PAN & Bank Account. However, if you notice any kind of suspicious behavior of any other user, kindly report to contact us on support@fantasy.com

If I am less than 18, am I allowed to play?

Sorry, if you are less than 18 years old, you cannot play on H2H Fantasy as per current age restriction.

Can I play, if I am a resident of any of the states?

The laws in states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu or Nagaland, do not permit residents to participate in paid version of fantasy gaming. Thus, if you are a resident of any of these states, you cannot play cash game on H2H Fantasy platform. However, you can play free games to enjoy and test your gaming skills.

Why PAN card is required to get my H2H Fantasy account verified?

As taxes are deducted on the withdrawal of winning amount, hence PAN Card details are mandatory.

Verification Process

You will not be allowed by H2H Fantasy to withdraw your winning amount without the submission and verification of the below mentioned documents.

Mobile

To complete the mobile verification, the user can follow the following steps:

  • Click on the setting icon on the bottom right.
  • Click on the mobile number
  • Enter the 10-digit mobile number
  • Request for OTP.
  • Once the OTP is received, enter the OTP.
  • This completes the verification process for mobile number.

Bank Account

To save a challenge, “SWIPE DOWN” on the challenge screen.

  • Click on the setting icon on the right bottom.
  • Click on the KYC
  • Enter the account number, name on the account number and IFSC code correctly. NRE accounts are not permitted.
  • Upload the copy of the cancelled cheque
  • This completes the verification process for bank account

PAN

To complete the bank account verification, the user can follow the following steps:

  • Click on the setting icon on the right bottom
  • Click on the KYC
  • Upload the copy of PAN card.

This completes the verification process for bank account

Why the verification got rejected?

Your verification can fail if your KYC verification is not successful, due to one or several reasons as listed below:

How can I accept the private challenge?

PAN

  • You have not uploaded a full image of the original PAN card.

    As PAN card is mandatory to complete the verification process as well as for transactions on H2H Fantasy, please upload a clear & full image of your original PAN Card.

    In case, you are uploading an E-PAN card for PAN card verification process, please upload a full scanned image of the E-PAN card (both front and back).

  • Details on PAN Card do not match the details entered by you

    You may have entered an incorrect PAN.

    The name on your bank account does not match with the name on the PAN Card uploaded by you.

Bank Account

  • IFSC code entered is incorrect

    IFSC code can be found on the bank statement, cheque book and passbook.

  • The uploaded cancelled cheque image is not clear

    Upload a clear image of your cancelled cheque where in the Account number, IFSC code and your name should be clearly visible.

  • Bank account number does not match with the number on the uploaded cancelled cheque copy

Verification is still pending even after submitting the documents

Verification is still pending?

After you have submitted the documents,

The verification process of H2H Fantasy can take a time of up to 5-7 working days for completion.

Once the verification process is completed, you will be updated by through an email.

Facing Issues while updating the information

Mobile

Not received an OTPOnce you enter your mobile number, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

  • Mobile number entered is correct
  • Your mobile is within network coverage area
  • If you are in a poor network area, you will receive the OTP as soon as you are in a good networkarea.

Already verified mobile numberPlease ensure the mobile number entered during the verification process is not linked with any other H2H Fantasy account. You cannot use the same mobile number for two accounts

Email

Not received an OTPOnce you enter your email id, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

  • Email id entered is correct
  • Check in your Junk/Spam/Promotion folder

PAN

  • You cannot register the same bank account with more than one H2H Fantasy account.
  • Please ensure the bank account details provided are unique and it is already not verified with H2H Fantasy.

Bank Account

  • You cannot register the same bank account with more than one H2H Fantasy account. Please ensure the bank account details provided are unique and it is already not verified with H2H Fantasy.
  • If you are not using the latest version, you will get an alert to install the latest version of the app.

My Transactions

Deposits

How to add money into my H2H Fantasy account?

You can use your linked PayTM account to add money to your H2H Fantasy app wallet.

What type of cards can be saved/used?

You can check your player points by clicking on “VIEW BREAKUP” button on the active challenge card.

  • Currently, you can only use PayTM account to add money.
  • However, you can use your Credit/Debit cards to add money into your PayTM wallet.

What if I don’t have a PayTM account?

You need to have a PayTM account to add money to your H2H Fantasy wallet as currently this is the only option available. We are in the process of integrating with other payment gateways as well.

Can I link more than one PayTM account on H2H Fantasy?

No, you cannot link more than one PayTM account to your H2H Fantasy wallet. PayTM account linked with your H2H Fantasy app wallet should be the one that can be accessed from your mobile and verified through the H2H Fantasy account.

How can I link my PayTM account to my H2H Fantasy account?

PayTM account can be linked by using OTP authentication. Visit Wallet section -> Deposit -> Enter Amount -> click on PayTM -> enter your Mobile number -> verification code will be sent to your registered Mobile number.

I’ve added money to my H2H Fantasy account recently, when will it appear?

The cash will be added to your H2H Fantasy account wallet instantly.

If it doesn’t appear in your H2H Fantasy account wallet within 30 minutes,

you need to email us on support@fantasy.com

Withdrawals

What is the process to withdraw my winnings?

For withdrawal request, please follow the steps mentioned below:

  • Login to your H2H Fantasy app
  • Click on the Balance icon on the top left of the app.
  • Click on the withdraw box.
  • If you have an active withdrawal account, you will be able to enter the amount to be withdrawn.
  • This will be recorded in the system.
  • All withdrawals will be processed within 2-3 working days
  • (herein the working days refer to bank’s working days & hours) excluding the date on which the
  • request is made and then transferred to your verified bank account.

For Withdrawal of your winning amount, KYC must be complete.

or KYC, you must upload a copy of PAN card, Bank account details like A/c no, IFSC, Bank name and a cancelled cheque.

What is the Daily Withdrawal limit?

The minimum amount that you can withdraw from the winning balance is ₹ 100 while the maximum amount that you can withdraw in a day is ₹ 1,00,000.

You can place a maximum of 3 withdrawal requests in one day.

Can the money in my wallet be withdrawn in someone else’s bank account?

No, you cannot withdraw the winning amount to anyone else’s bank account. The available balance can only be withdrawn through the linked bank account approved during the KYC process.

Will H2H Fantasy charge a fee from me?

H2H Fantasy charges a 15% fee from the total challenge value or pool.

  • For example, if you and one of your friends participate in a challenge with INR 500 each, the pool value would be ₹1000.
  • Thus, once that challenge is settled, H2H Fantasy shall charge a total of ₹ 150, i.e. ₹ 75 from each participant. Hence, the winning amount will be ₹ 850

Winnings

Will H2H Fantasy charge a fee from me?

When will the winning amount be credited to my account?

  • H2H Fantasy shall credit the winnings to your H2H Fantasy app wallet within a couple of hours of the live match being completed and the result is declared. The result is declared alongside, with the winner and loser being informed separately through e-mail

How will I get to know about the results of the challenge?

You will be updated about the fantasy points of the players involved in the challenge through a live feed available on your H2H Fantasy app account. You will be able to see this in the card created for that challenge.

Once the match is completed, you will receive an email as well as a push notification from H2H Fantasy declaring the winner or the loser of the fantasy gaming/challenge. The winning amount will be credited to the winner’s H2H Fantasy app wallet

Can there be multiple winners of a challenge?

H2H Fantasy is a one-to-one contest and only one user can win. There is no multiple winner contest on H2H Fantasy.

How can I withdraw my winnings from my H2H Fantasy wallet?

H2H Fantasy shall credit the winnings to your H2H Fantasy app wallet within a few hours of the live match being completed and the result being declared. You can transfer the money from your H2H Fantasy wallet to your bank account, once your bank account is verified.

Does the amount in my app wallet have any expiry date?

In the event that you do not transfer the amount in your app wallet account is not transferred to your bank account within the same financial year, it will be transferred automatically to your bank account which is on record with H2H Fantasy account, provided that your H2H Fantasy account has been already verified by H2H Fantasy.

In case you have not provided the Bank account details or you have not completed the verification process for the H2H Fantasy account, the amount will be forfeited by H2H Fantasy. Hence it is a must to have your H2H Fantasy account verified as early as possible. Please go through our ‘Terms and Conditions’ for more information on this issue.

Other Transactions

How can I track my transaction history?

You can track your transaction history using your H2H Fantasy mobile app by following the steps mentioned below:

  • Click on the balance icon on the top left of the screen.
  • All the recent transactions are listed here.
  • Use the filters provided to search for any particular transaction.

How can I interpret my H2H Fantasy transactions?

Different types of transactions a user’s H2H Fantasy account are listed below:

  • Deposit: Whenever the user adds money into your H2H Fantasy account wallet, that transaction can be seen under ‘deposit’.
  • Won: Transactions related to challenges that the user has won can be seen here.
  • Withdraw: Transactions made to withdraw money from a user’s H2H Fantasy wallet to his/her bank account can be seen here.
  • Lost: Transactions related to the challenges that the user has lost can be seen here.
  • Voided: Transactions related to the challenges which became void due to non-acceptance of the challenge or due to cancellation of the match can be tracked here.

Profile and Preference

My Profile

How can I contact H2H Fantasy?

Currently, we do not have an on-call service. We recommended you to go
through the FAQ’s to resolve your queries. In case you are unable to
find an answer to your query, feel free to reach us through the
following email: support@fantasy.com

How do I change my Email ID?

You can update the email id on your H2H Fantasy app by visiting the Settings section. In case,
the Email Id provided previously is already verified with H2H Fantasy,
you will have to write to support@fantasy.com to update your new email id.
The support team will send an OTP to your registered mobile number for verification,
which you must key in on the Settings page along with the new email id to update the same.
The email id will go through the verification process again with H2H Fantasy.

How can the mobile number be changed?

You can update the mobile number on your H2H Fantasy app by visiting the Settings section.
In case, the phone number is already verified with H2H Fantasy, you will have to write to
support@fantasy.com to update your mobile number.
The support team will send an OTP to your registered email id for verification,
which you must key in on the Settings page along with the new mobile number to update the same.
The new mobile number will go through the verification process again with H2H Fantasy.

Kindly note: The New phone number will be used to add funds from the linked Paytm account into your H2H Fantasy app wallet.

Suggestions to safeguard your H2H Fantasy account

It is our top priority to keep your account secure.

Please follow these recommendations to safeguard your account:

  • For your security, do not download the app from any source other than the official download page

    Apple mobile users should download the official app from the App Store

    Android users should download the official app from this download link on the H2H Fantasy Website.

  • Always be cautious of the websites imitating H2H Fantasy. Some websites might have names similar to H2H Fantasy with subtle changes, for e.g. one or two letters changed.
  • Please ensure that you do not share personal information like your password, OTP or phone number, etc. with anyone. H2H Fantasy will never call and ask for such information.
  • H2H Fantasy does not have an on-call service. In case you need any assistance, kindly go through the FAQs. if your query is not resolved and you need further assistance, you can write to us on support@fantasy.com. We will call you only if you have mentioned the same in your email.
  • Always avoid using any public devices to log in to your H2H Fantasy account. If in case you do so, please ensure to log out before leaving the device. At any point, if you feel that someone else is using your account, kindly change your password as soon as possible.
  • For your security, you should reset your password periodically.
    Additionally, you may mail us on support@fantasy.com
    requesting to log you out from all the devices on which you may
    have previously accessed your H2H Fantasy account.

Fair Play

1. Transparency

Equal Opportunity For Everyone

All users are bound by the same rules and have access to the database of players while selecting players to create challenges. Each user has the liberty to create as many challenges as he/she wants with any desired amount. The desired amount has to be selected from a set of available denominations. Every participant on the H2H Fantasy app is given an equal opportunity for playing the game and winning it, irrespective of their caste, color, creed or status. This game is open for all who know the game proficiently and willing to become the winner.

Deadline For Creating Challenge

For all the sports provided by H2H Fantasy, the deadline for creating a challenge is until the start of the match. No challenge can be created after the deadline has been crossed. The deadline ensures that no one takes an undue advantage of fantasy gaming.

Competitor Tracker

You can check the score on your challenge card through our live feed, so one can be confident about the points scored by him/her and the opponent. These scores can be cross-checked by visiting the ‘scoring’ on the app.

Declaring The Winner

H2H Fantasy has taken the following measures to ensure that the users can play with full confidence and compete with others.

  • For each challenge, the point calculation is clearly mentioned and displayed in the scoring section of the app. It is accessible to the users at all times.
  • For every challenge, the winning amount is clearly mentioned
  • The winning amount of a challenge is processed immediately
  • The live score feed is provided by highly reliable third-party service providers

1. Trust

Verified Users

H2H Fantasy has a rigid Verification process to ensure that there are only sincere users onboard. Users will be able to withdraw the winning amount from the wallet only if his/her PAN Card and Bank account details are verified on our platform.

Safe & Secure Payments

We strive to ensure the safety and security of our user’s funds and information. Thus, we have partnered with trusted third party payment gateways with 3-D secure authentication. Furthermore, we do not store user’s Credit/Debit card details with us.

3. Legality

H2H Fantasy is a skill-based fantasy sports mobile app and is fully compliant with Indian laws.

Games of skill are legal, as they are excluded from the ambit of Indian gambling legislations including, the Public Gambling Act of 1867. The Indian Supreme Court in the cases of State of Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v. State of Tamil Nadu (AIR 1996 SC 1153) has held that a game in which success depends predominantly upon the superior knowledge, training, attention, experience, and adroitness of the player shall be classified as a game of skill.

H2H Fantasy allows a user to create a player vs player fantasy Challenge(s) against other users. H2H Fantasy is different than traditional fantasy sports as a user’s line-up, also called Challenge, consists of one player, instead of multiple players. The user doesn’t have to create a team of players. There are no cheat codes or shortcuts for quick and easy wins.

The Challenge(s) described above are games of skill as success of Participants depends primarily on their superior knowledge of the games of cricket and other sports, statistics, knowledge of players’ relative form, players’ performance in a particular territory, conditions and/or format (such as ODIs, test cricket and Twenty20 in the cricket fantasy games), attention, dedication and ability in playing the Challenge(s).

Promotions And Offers

Signing Bonus

We are giving signing bonus of Rs.20/ to every new user on signing up.

Referral Program

  • This Program shall help current users to invite their friends and families to participate in H2H Fantasy.
  • Once an existing user invites any of his friends or family, he shall get a Referral bonus of Rs. 10.00 when the referred user plays his/her first paid game.
  • One single user can invite a maximum of 5 friends/family members.

For example if User A opens his account he shall immediately get a Signing Bonus of Rs. 20.00. Now if he invites 5 more friends/family and they play their first paid game, then his/her total wallet balance shall be 20 + 10*5 = Rs 70.00.

All cash bonus given expires within 14 days of its credit.

Refund Policy

Signing Bonus

Our focus is complete customer satisfaction and in case of valid argument, we refund the money if valid reason is presented, and it holds up after our investigation. Please read the fine points of our refund policy below.

  • If your joined challenge or contest is left unaccepted or remains unfilled, H2H Fantasy refunds the entry fee amount in a user’s respected wallets within 30 minutes of start of the match.
  • In the event of a malfunction in a Game, Service or any of the related systems, or due to any other error, all entry fees are subject to a refund after a rightful inspection.
  • In case a user makes a deposit and is not credited instantly in H2H Fantasy wallet, we advise them to wait for at least 15 minutes post their transaction.
  • Once you join a contest/challenge game, there is no taking back the entry fee. You will have to wait for the result to be declared and the contest/challenge will be settled accordingly.
  • In the challenges/contests where entry fee is not taken from the correct heads and if a user contacts H2H Fantasy support team and provides enough evidence of a wrongful debit, we could refund the entry fee is right head after a rightful inspection
  • n case of a user’s bank account is debited in an attempt to top up H2H Fantasy wallet and the payment to H2H Fantasy is failed or delayed due to any reason. You can contact your bank to get the rightful response. H2H Fantasy support team will try to solve your concern, however, we advise you to wait for at least 15 minutes before contacting us as sometimes the Payment Gateways may take a few minutes to process the transaction.

Get Started

From where can I download the h2h fantasy app for mobile?

For accessing h2h fantasy, download the app from the following location:

  • Apple mobile users should download the official app from the App Store
  • Android users should download the official app from this download link on the h2h fantasy Website.

How can I sign up on H2H Fantasy?

For accessing H2H Fantasy, download the app from the following location(s):

  • Apple mobile users should download the official app from the App Store
  • Android users should download the official app from this download link on the h2h fantasy Website.

Once downloaded & installed, click on Join to create your account. To create a new account, enter the following details:

  • Name
  • Mobile Number
  • Email
  • State (of residence)
  • Username and password

Login & Registration :

What can I do if I feel someone else is using my H2H Fantasy account?

For every transaction, you will receive a notification on your email, with details about the transaction. If you find that a transaction is not done by you, we advise you to notify us on support@fantasy.com and reset your password as soon as possible.

How do I login if I have forgotten my verified mobile number and email ID?

You need to enter your username and password to login to your account. Email and Phone number are not required for login purposes. In case you have forgotten your username, please contact support@fantasy.com along with account-specific information like email and phone number. You can even log in to the H2H Fantasy account using your Facebook and Google IDs.

The mobile number is taken at the time of registration. In case, you want to update the mobile number, you can do so by visiting the KYC section in Settings.

What should I do if I have forgotten my password?

You may follow the steps mentioned below if you have forgotten your password:

  • On the login screen, enter your username and click on forgot password.
  • A link to reset the password, will be sent to you on your registered email id.
  • Using the link provided in the email, you can reset your password and login using your new password.
  • If you do not find the email from H2H Fantasy in your primary inbox, kindly check your promotions, spam or junk folders.

I am not able to login with my mobile number, what should I do?

You can’t login using mobile number. In case you have forgotten your username, please contact support@fantasy.com along with account-specific information like email and phone number. You can even log in to the H2H Fantasy account using your Facebook and Google IDs.

I am not receiving the OTP, what should I do?

Once you enter your mobile number, you will receive an OTP within 30 seconds. In case you have not received the OTP, the following may have happened:

  • Mobile number provided by you may be incorrect
  • Your mobile maybe out of the network coverage area
  • If you are in a poor network area, we request you to be patient.

In case, you do not receive the OTP after a considerable wait, please write to us on support@fantasy.com

How can I reset my password?

You may follow the steps mentioned below to reset your password:

  • Go to Settings on the app.
  • Click on the ‘Change’ password.
  • Enter the current and new password to reset it

However, if you are signed up using your social network credentials ( like Facebook, Google etc) then you will not be able to change your Password in H2H Fantasy.

You need to Login on your social network provider and change the Password there.

How can I activate my deactivated H2H Fantasy account?

During our regular scanning of accounts, in case our audit team finds that your PAN card is not verified on H2H Fantasy, they might deactivate your H2H Fantasy account. In such cases, your H2H Fantasy account will appear as suspended.

In such case, you need to write to support@fantasy.com and provide your PAN card details. Once the PAN details are verified by H2H Fantasy, your account shall be reactivated.

Can I delete my H2H Fantasy account?

Sorry, you cannot delete your H2H Fantasy account on your own. If you wish to delete your account, kindly email us on support@fantasy.com and we will take the required action for you.

Can I create more than one account on H2H Fantasy?

No, you cannot create more than one account on the H2H Fantasy app.

If a minor is playing on H2H Fantasy what can be done?

A minor cannot play on the H2H Fantasy. All users must be verified through their PAN & Bank Account. However, if you notice any kind of suspicious behavior of any other user, kindly report to contact us on support@fantasy.com

If I am less than 18, am I allowed to play?

Sorry, if you are less than 18 years old, you cannot play on H2H Fantasy as per current age restriction.

Can I play, if I am a resident of any of the states?

The laws in states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu or Nagaland, do not permit residents to participate in paid version of fantasy gaming. Thus, if you are a resident of any of these states, you cannot play cash game on H2H Fantasy platform. However, you can play free games to enjoy and test your gaming skills.

Why PAN card is required to get my H2H Fantasy account verified?

As taxes are deducted on the withdrawal of winning amount, hence PAN Card details are mandatory.

Verification Process

You will not be allowed by H2H Fantasy to withdraw your winning amount without the submission and verification of the below mentioned documents.

Mobile

To complete the mobile verification, the user can follow the following steps:

  • Click on the setting icon on the bottom right.
  • Click on the mobile number
  • Enter the 10-digit mobile number
  • Request for OTP.
  • Once the OTP is received, enter the OTP.
  • This completes the verification process for mobile number.

Bank Account

To save a challenge, “SWIPE DOWN” on the challenge screen.

  • Click on the setting icon on the right bottom.
  • Click on the KYC
  • Enter the account number, name on the account number and IFSC code correctly. NRE accounts are not permitted.
  • Upload the copy of the cancelled cheque
  • This completes the verification process for bank account

PAN

To complete the bank account verification, the user can follow the following steps:

  • Click on the setting icon on the right bottom
  • Click on the KYC
  • Upload the copy of PAN card.

This completes the verification process for bank account

Why the verification got rejected?

Your verification can fail if your KYC verification is not successful, due to one or several reasons as listed below:

How can I accept the private challenge?

PAN

  • You have not uploaded a full image of the original PAN card.

    As PAN card is mandatory to complete the verification process as well as for transactions on H2H Fantasy, please upload a clear & full image of your original PAN Card.

    In case, you are uploading an E-PAN card for PAN card verification process, please upload a full scanned image of the E-PAN card (both front and back).

  • Details on PAN Card do not match the details entered by you

    You may have entered an incorrect PAN.

    The name on your bank account does not match with the name on the PAN Card uploaded by you.

Bank Account

  • IFSC code entered is incorrect

    IFSC code can be found on the bank statement, cheque book and passbook.

  • The uploaded cancelled cheque image is not clear

    Upload a clear image of your cancelled cheque where in the Account number, IFSC code and your name should be clearly visible.

  • Bank account number does not match with the number on the uploaded cancelled cheque copy

Verification is still pending even after submitting the documents

Verification is still pending?

After you have submitted the documents,

The verification process of H2H Fantasy can take a time of up to 5-7 working days for completion.

Once the verification process is completed, you will be updated by through an email.

Facing Issues while updating the information

Mobile

Not received an OTPOnce you enter your mobile number, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

  • Mobile number entered is correct
  • Your mobile is within network coverage area
  • If you are in a poor network area, you will receive the OTP as soon as you are in a good networkarea.

Already verified mobile numberPlease ensure the mobile number entered during the verification process is not linked with any other H2H Fantasy account. You cannot use the same mobile number for two accounts

Email

Not received an OTPOnce you enter your email id, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

  • Email id entered is correct
  • Check in your Junk/Spam/Promotion folder

PAN

  • You cannot register the same bank account with more than one H2H Fantasy account.
  • Please ensure the bank account details provided are unique and it is already not verified with H2H Fantasy.

Bank Account

  • You cannot register the same bank account with more than one H2H Fantasy account. Please ensure the bank account details provided are unique and it is already not verified with H2H Fantasy.
  • If you are not using the latest version, you will get an alert to install the latest version of the app.

My Transactions

Deposits

How to add money into my H2H Fantasy account?

You can use your linked PayTM account to add money to your H2H Fantasy app wallet.

What type of cards can be saved/used?

You can check your player points by clicking on “VIEW BREAKUP” button on the active challenge card.

  • Currently, you can only use PayTM account to add money.
  • However, you can use your Credit/Debit cards to add money into your PayTM wallet.

What if I don’t have a PayTM account?

You need to have a PayTM account to add money to your H2H Fantasy wallet as currently this is the only option available. We are in the process of integrating with other payment gateways as well.

Can I link more than one PayTM account on H2H Fantasy?

No, you cannot link more than one PayTM account to your H2H Fantasy wallet. PayTM account linked with your H2H Fantasy app wallet should be the one that can be accessed from your mobile and verified through the H2H Fantasy account.

How can I link my PayTM account to my H2H Fantasy account?

PayTM account can be linked by using OTP authentication. Visit Wallet section -> Deposit -> Enter Amount -> click on PayTM -> enter your Mobile number -> verification code will be sent to your registered Mobile number.

I’ve added money to my H2H Fantasy account recently, when will it appear?

The cash will be added to your H2H Fantasy account wallet instantly.

If it doesn’t appear in your H2H Fantasy account wallet within 30 minutes,

you need to email us on support@fantasy.com

Withdrawals

What is the process to withdraw my winnings?

For withdrawal request, please follow the steps mentioned below:

  • Login to your H2H Fantasy app
  • Click on the Balance icon on the top left of the app.
  • Click on the withdraw box.
  • If you have an active withdrawal account, you will be able to enter the amount to be withdrawn.
  • This will be recorded in the system.
  • All withdrawals will be processed within 2-3 working days
  • (herein the working days refer to bank’s working days & hours) excluding the date on which the
  • request is made and then transferred to your verified bank account.

For Withdrawal of your winning amount, KYC must be complete.

or KYC, you must upload a copy of PAN card, Bank account details like A/c no, IFSC, Bank name and a cancelled cheque.

What is the Daily Withdrawal limit?

The minimum amount that you can withdraw from the winning balance is ₹ 100 while the maximum amount that you can withdraw in a day is ₹ 1,00,000.

You can place a maximum of 3 withdrawal requests in one day.

Can the money in my wallet be withdrawn in someone else’s bank account?

No, you cannot withdraw the winning amount to anyone else’s bank account. The available balance can only be withdrawn through the linked bank account approved during the KYC process.

Will H2H Fantasy charge a fee from me?

H2H Fantasy charges a 15% fee from the total challenge value or pool.

  • For example, if you and one of your friends participate in a challenge with INR 500 each, the pool value would be ₹1000.
  • Thus, once that challenge is settled, H2H Fantasy shall charge a total of ₹ 150, i.e. ₹ 75 from each participant. Hence, the winning amount will be ₹ 850

Winnings

Will H2H Fantasy charge a fee from me?

When will the winning amount be credited to my account?

  • H2H Fantasy shall credit the winnings to your H2H Fantasy app wallet within a couple of hours of the live match being completed and the result is declared. The result is declared alongside, with the winner and loser being informed separately through e-mail

How will I get to know about the results of the challenge?

You will be updated about the fantasy points of the players involved in the challenge through a live feed available on your H2H Fantasy app account. You will be able to see this in the card created for that challenge.

Once the match is completed, you will receive an email as well as a push notification from H2H Fantasy declaring the winner or the loser of the fantasy gaming/challenge. The winning amount will be credited to the winner’s H2H Fantasy app wallet

Can there be multiple winners of a challenge?

H2H Fantasy is a one-to-one contest and only one user can win. There is no multiple winner contest on H2H Fantasy.

How can I withdraw my winnings from my H2H Fantasy wallet?

H2H Fantasy shall credit the winnings to your H2H Fantasy app wallet within a few hours of the live match being completed and the result being declared. You can transfer the money from your H2H Fantasy wallet to your bank account, once your bank account is verified.

Does the amount in my app wallet have any expiry date?

In the event that you do not transfer the amount in your app wallet account is not transferred to your bank account within the same financial year, it will be transferred automatically to your bank account which is on record with H2H Fantasy account, provided that your H2H Fantasy account has been already verified by H2H Fantasy.

In case you have not provided the Bank account details or you have not completed the verification process for the H2H Fantasy account, the amount will be forfeited by H2H Fantasy. Hence it is a must to have your H2H Fantasy account verified as early as possible. Please go through our ‘Terms and Conditions’ for more information on this issue.

Other Transactions

How can I track my transaction history?

You can track your transaction history using your H2H Fantasy mobile app by following the steps mentioned below:

  • Click on the balance icon on the top left of the screen.
  • All the recent transactions are listed here.
  • Use the filters provided to search for any particular transaction.

How can I interpret my H2H Fantasy transactions?

Different types of transactions a user’s H2H Fantasy account are listed below:

  • Deposit: Whenever the user adds money into your H2H Fantasy account wallet, that transaction can be seen under ‘deposit’.
  • Won: Transactions related to challenges that the user has won can be seen here.
  • Withdraw: Transactions made to withdraw money from a user’s H2H Fantasy wallet to his/her bank account can be seen here.
  • Lost: Transactions related to the challenges that the user has lost can be seen here.
  • Voided: Transactions related to the challenges which became void due to non-acceptance of the challenge or due to cancellation of the match can be tracked here.

Profile and Preference

My Profile

How can I contact H2H Fantasy?

Currently, we do not have an on-call service. We recommended you to go
through the FAQ’s to resolve your queries. In case you are unable to
find an answer to your query, feel free to reach us through the
following email: support@fantasy.com

How do I change my Email ID?

You can update the email id on your H2H Fantasy app by visiting the Settings section. In case,
the Email Id provided previously is already verified with H2H Fantasy,
you will have to write to support@fantasy.com to update your new email id.
The support team will send an OTP to your registered mobile number for verification,
which you must key in on the Settings page along with the new email id to update the same.
The email id will go through the verification process again with H2H Fantasy.

How can the mobile number be changed?

You can update the mobile number on your H2H Fantasy app by visiting the Settings section.
In case, the phone number is already verified with H2H Fantasy, you will have to write to
support@fantasy.com to update your mobile number.
The support team will send an OTP to your registered email id for verification,
which you must key in on the Settings page along with the new mobile number to update the same.
The new mobile number will go through the verification process again with H2H Fantasy.

Kindly note: The New phone number will be used to add funds from the linked Paytm account into your H2H Fantasy app wallet.

Suggestions to safeguard your H2H Fantasy account

It is our top priority to keep your account secure.

Please follow these recommendations to safeguard your account:

  • For your security, do not download the app from any source other than the official download page

    Apple mobile users should download the official app from the App Store

    Android users should download the official app from this download link on the H2H Fantasy Website.

  • Always be cautious of the websites imitating H2H Fantasy. Some websites might have names similar to H2H Fantasy with subtle changes, for e.g. one or two letters changed.
  • Please ensure that you do not share personal information like your password, OTP or phone number, etc. with anyone. H2H Fantasy will never call and ask for such information.
  • H2H Fantasy does not have an on-call service. In case you need any assistance, kindly go through the FAQs. if your query is not resolved and you need further assistance, you can write to us on support@fantasy.com. We will call you only if you have mentioned the same in your email.
  • Always avoid using any public devices to log in to your H2H Fantasy account. If in case you do so, please ensure to log out before leaving the device. At any point, if you feel that someone else is using your account, kindly change your password as soon as possible.
  • For your security, you should reset your password periodically.
    Additionally, you may mail us on support@fantasy.com
    requesting to log you out from all the devices on which you may
    have previously accessed your H2H Fantasy account.

Fair Play

1. Transparency

Equal Opportunity For Everyone

All users are bound by the same rules and have access to the database of players while selecting players to create challenges. Each user has the liberty to create as many challenges as he/she wants with any desired amount. The desired amount has to be selected from a set of available denominations. Every participant on the H2H Fantasy app is given an equal opportunity for playing the game and winning it, irrespective of their caste, color, creed or status. This game is open for all who know the game proficiently and willing to become the winner.

Deadline For Creating Challenge

For all the sports provided by H2H Fantasy, the deadline for creating a challenge is until the start of the match. No challenge can be created after the deadline has been crossed. The deadline ensures that no one takes an undue advantage of fantasy gaming.

Competitor Tracker

You can check the score on your challenge card through our live feed, so one can be confident about the points scored by him/her and the opponent. These scores can be cross-checked by visiting the ‘scoring’ on the app.

Declaring The Winner

H2H Fantasy has taken the following measures to ensure that the users can play with full confidence and compete with others.

  • For each challenge, the point calculation is clearly mentioned and displayed in the scoring section of the app. It is accessible to the users at all times.
  • For every challenge, the winning amount is clearly mentioned
  • The winning amount of a challenge is processed immediately
  • The live score feed is provided by highly reliable third-party service providers

1. Trust

Verified Users

H2H Fantasy has a rigid Verification process to ensure that there are only sincere users onboard. Users will be able to withdraw the winning amount from the wallet only if his/her PAN Card and Bank account details are verified on our platform.

Safe & Secure Payments

We strive to ensure the safety and security of our user’s funds and information. Thus, we have partnered with trusted third party payment gateways with 3-D secure authentication. Furthermore, we do not store user’s Credit/Debit card details with us.

3. Legality

H2H Fantasy is a skill-based fantasy sports mobile app and is fully compliant with Indian laws.

Games of skill are legal, as they are excluded from the ambit of Indian gambling legislations including, the Public Gambling Act of 1867. The Indian Supreme Court in the cases of State of Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v. State of Tamil Nadu (AIR 1996 SC 1153) has held that a game in which success depends predominantly upon the superior knowledge, training, attention, experience, and adroitness of the player shall be classified as a game of skill.

H2H Fantasy allows a user to create a player vs player fantasy Challenge(s) against other users. H2H Fantasy is different than traditional fantasy sports as a user’s line-up, also called Challenge, consists of one player, instead of multiple players. The user doesn’t have to create a team of players. There are no cheat codes or shortcuts for quick and easy wins.

The Challenge(s) described above are games of skill as success of Participants depends primarily on their superior knowledge of the games of cricket and other sports, statistics, knowledge of players’ relative form, players’ performance in a particular territory, conditions and/or format (such as ODIs, test cricket and Twenty20 in the cricket fantasy games), attention, dedication and ability in playing the Challenge(s).

Promotions And Offers

Signing Bonus

We are giving signing bonus of Rs.20/ to every new user on signing up.

Referral Program

  • This Program shall help current users to invite their friends and families to participate in H2H Fantasy.
  • Once an existing user invites any of his friends or family, he shall get a Referral bonus of Rs. 10.00 when the referred user plays his/her first paid game.
  • One single user can invite a maximum of 5 friends/family members.

For example if User A opens his account he shall immediately get a Signing Bonus of Rs. 20.00. Now if he invites 5 more friends/family and they play their first paid game, then his/her total wallet balance shall be 20 + 10*5 = Rs 70.00.

All cash bonus given expires within 14 days of its credit.

Refund Policy

Signing Bonus

Our focus is complete customer satisfaction and in case of valid argument, we refund the money if valid reason is presented, and it holds up after our investigation. Please read the fine points of our refund policy below.

  • If your joined challenge or contest is left unaccepted or remains unfilled, H2H Fantasy refunds the entry fee amount in a user’s respected wallets within 30 minutes of start of the match.
  • In the event of a malfunction in a Game, Service or any of the related systems, or due to any other error, all entry fees are subject to a refund after a rightful inspection.
  • In case a user makes a deposit and is not credited instantly in H2H Fantasy wallet, we advise them to wait for at least 15 minutes post their transaction.
  • Once you join a contest/challenge game, there is no taking back the entry fee. You will have to wait for the result to be declared and the contest/challenge will be settled accordingly.
  • In the challenges/contests where entry fee is not taken from the correct heads and if a user contacts H2H Fantasy support team and provides enough evidence of a wrongful debit, we could refund the entry fee is right head after a rightful inspection
  • n case of a user’s bank account is debited in an attempt to top up H2H Fantasy wallet and the payment to H2H Fantasy is failed or delayed due to any reason. You can contact your bank to get the rightful response. H2H Fantasy support team will try to solve your concern, however, we advise you to wait for at least 15 minutes before contacting us as sometimes the Payment Gateways may take a few minutes to process the transaction.

Get Started

From where can I download the h2h fantasy app for mobile?

For accessing h2h fantasy, download the app from the following location:

  • Apple mobile users should download the official app from the App Store
  • Android users should download the official app from this download link on the h2h fantasy Website.

How can I sign up on H2H Fantasy?

For accessing H2H Fantasy, download the app from the following location(s):

  • Apple mobile users should download the official app from the App Store
  • Android users should download the official app from this download link on the h2h fantasy Website.

Once downloaded & installed, click on Join to create your account. To create a new account, enter the following details:

  • Name
  • Mobile Number
  • Email
  • State (of residence)
  • Username and password

Login & Registration :

What can I do if I feel someone else is using my H2H Fantasy account?

For every transaction, you will receive a notification on your email, with details about the transaction. If you find that a transaction is not done by you, we advise you to notify us on support@fantasy.com and reset your password as soon as possible.

How do I login if I have forgotten my verified mobile number and email ID?

You need to enter your username and password to login to your account. Email and Phone number are not required for login purposes. In case you have forgotten your username, please contact support@fantasy.com along with account-specific information like email and phone number. You can even log in to the H2H Fantasy account using your Facebook and Google IDs.

The mobile number is taken at the time of registration. In case, you want to update the mobile number, you can do so by visiting the KYC section in Settings.

What should I do if I have forgotten my password?

You may follow the steps mentioned below if you have forgotten your password:

  • On the login screen, enter your username and click on forgot password.
  • A link to reset the password, will be sent to you on your registered email id.
  • Using the link provided in the email, you can reset your password and login using your new password.
  • If you do not find the email from H2H Fantasy in your primary inbox, kindly check your promotions, spam or junk folders.

I am not able to login with my mobile number, what should I do?

You can’t login using mobile number. In case you have forgotten your username, please contact support@fantasy.com along with account-specific information like email and phone number. You can even log in to the H2H Fantasy account using your Facebook and Google IDs.

I am not receiving the OTP, what should I do?

Once you enter your mobile number, you will receive an OTP within 30 seconds. In case you have not received the OTP, the following may have happened:

  • Mobile number provided by you may be incorrect
  • Your mobile maybe out of the network coverage area
  • If you are in a poor network area, we request you to be patient.

In case, you do not receive the OTP after a considerable wait, please write to us on support@fantasy.com

How can I reset my password?

You may follow the steps mentioned below to reset your password:

  • Go to Settings on the app.
  • Click on the ‘Change’ password.
  • Enter the current and new password to reset it

However, if you are signed up using your social network credentials ( like Facebook, Google etc) then you will not be able to change your Password in H2H Fantasy.

You need to Login on your social network provider and change the Password there.

How can I activate my deactivated H2H Fantasy account?

During our regular scanning of accounts, in case our audit team finds that your PAN card is not verified on H2H Fantasy, they might deactivate your H2H Fantasy account. In such cases, your H2H Fantasy account will appear as suspended.

In such case, you need to write to support@fantasy.com and provide your PAN card details. Once the PAN details are verified by H2H Fantasy, your account shall be reactivated.

Can I delete my H2H Fantasy account?

Sorry, you cannot delete your H2H Fantasy account on your own. If you wish to delete your account, kindly email us on support@fantasy.com and we will take the required action for you.

Can I create more than one account on H2H Fantasy?

No, you cannot create more than one account on the H2H Fantasy app.

If a minor is playing on H2H Fantasy what can be done?

A minor cannot play on the H2H Fantasy. All users must be verified through their PAN & Bank Account. However, if you notice any kind of suspicious behavior of any other user, kindly report to contact us on support@fantasy.com

If I am less than 18, am I allowed to play?

Sorry, if you are less than 18 years old, you cannot play on H2H Fantasy as per current age restriction.

Can I play, if I am a resident of any of the states?

The laws in states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu or Nagaland, do not permit residents to participate in paid version of fantasy gaming. Thus, if you are a resident of any of these states, you cannot play cash game on H2H Fantasy platform. However, you can play free games to enjoy and test your gaming skills.

Why PAN card is required to get my H2H Fantasy account verified?

As taxes are deducted on the withdrawal of winning amount, hence PAN Card details are mandatory.

Verification Process

You will not be allowed by H2H Fantasy to withdraw your winning amount without the submission and verification of the below mentioned documents.

Mobile

To complete the mobile verification, the user can follow the following steps:

  • Click on the setting icon on the bottom right.
  • Click on the mobile number
  • Enter the 10-digit mobile number
  • Request for OTP.
  • Once the OTP is received, enter the OTP.
  • This completes the verification process for mobile number.

Bank Account

To save a challenge, “SWIPE DOWN” on the challenge screen.

  • Click on the setting icon on the right bottom.
  • Click on the KYC
  • Enter the account number, name on the account number and IFSC code correctly. NRE accounts are not permitted.
  • Upload the copy of the cancelled cheque
  • This completes the verification process for bank account

PAN

To complete the bank account verification, the user can follow the following steps:

  • Click on the setting icon on the right bottom
  • Click on the KYC
  • Upload the copy of PAN card.

This completes the verification process for bank account

Why the verification got rejected?

Your verification can fail if your KYC verification is not successful, due to one or several reasons as listed below:

How can I accept the private challenge?

PAN

  • You have not uploaded a full image of the original PAN card.

    As PAN card is mandatory to complete the verification process as well as for transactions on H2H Fantasy, please upload a clear & full image of your original PAN Card.

    In case, you are uploading an E-PAN card for PAN card verification process, please upload a full scanned image of the E-PAN card (both front and back).

  • Details on PAN Card do not match the details entered by you

    You may have entered an incorrect PAN.

    The name on your bank account does not match with the name on the PAN Card uploaded by you.

Bank Account

  • IFSC code entered is incorrect

    IFSC code can be found on the bank statement, cheque book and passbook.

  • The uploaded cancelled cheque image is not clear

    Upload a clear image of your cancelled cheque where in the Account number, IFSC code and your name should be clearly visible.

  • Bank account number does not match with the number on the uploaded cancelled cheque copy

Verification is still pending even after submitting the documents

Verification is still pending?

After you have submitted the documents,

The verification process of H2H Fantasy can take a time of up to 5-7 working days for completion.

Once the verification process is completed, you will be updated by through an email.

Facing Issues while updating the information

Mobile

Not received an OTPOnce you enter your mobile number, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

  • Mobile number entered is correct
  • Your mobile is within network coverage area
  • If you are in a poor network area, you will receive the OTP as soon as you are in a good networkarea.

Already verified mobile numberPlease ensure the mobile number entered during the verification process is not linked with any other H2H Fantasy account. You cannot use the same mobile number for two accounts

Email

Not received an OTPOnce you enter your email id, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

  • Email id entered is correct
  • Check in your Junk/Spam/Promotion folder

PAN

  • You cannot register the same bank account with more than one H2H Fantasy account.
  • Please ensure the bank account details provided are unique and it is already not verified with H2H Fantasy.

Bank Account

  • You cannot register the same bank account with more than one H2H Fantasy account. Please ensure the bank account details provided are unique and it is already not verified with H2H Fantasy.
  • If you are not using the latest version, you will get an alert to install the latest version of the app.

My Transactions

Deposits

How to add money into my H2H Fantasy account?

You can use your linked PayTM account to add money to your H2H Fantasy app wallet.

What type of cards can be saved/used?

You can check your player points by clicking on “VIEW BREAKUP” button on the active challenge card.

  • Currently, you can only use PayTM account to add money.
  • However, you can use your Credit/Debit cards to add money into your PayTM wallet.

What if I don’t have a PayTM account?

You need to have a PayTM account to add money to your H2H Fantasy wallet as currently this is the only option available. We are in the process of integrating with other payment gateways as well.

Can I link more than one PayTM account on H2H Fantasy?

No, you cannot link more than one PayTM account to your H2H Fantasy wallet. PayTM account linked with your H2H Fantasy app wallet should be the one that can be accessed from your mobile and verified through the H2H Fantasy account.

How can I link my PayTM account to my H2H Fantasy account?

PayTM account can be linked by using OTP authentication. Visit Wallet section -> Deposit -> Enter Amount -> click on PayTM -> enter your Mobile number -> verification code will be sent to your registered Mobile number.

I’ve added money to my H2H Fantasy account recently, when will it appear?

The cash will be added to your H2H Fantasy account wallet instantly.

If it doesn’t appear in your H2H Fantasy account wallet within 30 minutes,

you need to email us on support@fantasy.com

Withdrawals

What is the process to withdraw my winnings?

For withdrawal request, please follow the steps mentioned below:

  • Login to your H2H Fantasy app
  • Click on the Balance icon on the top left of the app.
  • Click on the withdraw box.
  • If you have an active withdrawal account, you will be able to enter the amount to be withdrawn.
  • This will be recorded in the system.
  • All withdrawals will be processed within 2-3 working days
  • (herein the working days refer to bank’s working days & hours) excluding the date on which the
  • request is made and then transferred to your verified bank account.

For Withdrawal of your winning amount, KYC must be complete.

or KYC, you must upload a copy of PAN card, Bank account details like A/c no, IFSC, Bank name and a cancelled cheque.

What is the Daily Withdrawal limit?

The minimum amount that you can withdraw from the winning balance is ₹ 100 while the maximum amount that you can withdraw in a day is ₹ 1,00,000.

You can place a maximum of 3 withdrawal requests in one day.

Can the money in my wallet be withdrawn in someone else’s bank account?

No, you cannot withdraw the winning amount to anyone else’s bank account. The available balance can only be withdrawn through the linked bank account approved during the KYC process.

Will H2H Fantasy charge a fee from me?

H2H Fantasy charges a 15% fee from the total challenge value or pool.

  • For example, if you and one of your friends participate in a challenge with INR 500 each, the pool value would be ₹1000.
  • Thus, once that challenge is settled, H2H Fantasy shall charge a total of ₹ 150, i.e. ₹ 75 from each participant. Hence, the winning amount will be ₹ 850

Winnings

Will H2H Fantasy charge a fee from me?

When will the winning amount be credited to my account?

  • H2H Fantasy shall credit the winnings to your H2H Fantasy app wallet within a couple of hours of the live match being completed and the result is declared. The result is declared alongside, with the winner and loser being informed separately through e-mail

How will I get to know about the results of the challenge?

You will be updated about the fantasy points of the players involved in the challenge through a live feed available on your H2H Fantasy app account. You will be able to see this in the card created for that challenge.

Once the match is completed, you will receive an email as well as a push notification from H2H Fantasy declaring the winner or the loser of the fantasy gaming/challenge. The winning amount will be credited to the winner’s H2H Fantasy app wallet

Can there be multiple winners of a challenge?

H2H Fantasy is a one-to-one contest and only one user can win. There is no multiple winner contest on H2H Fantasy.

How can I withdraw my winnings from my H2H Fantasy wallet?

H2H Fantasy shall credit the winnings to your H2H Fantasy app wallet within a few hours of the live match being completed and the result being declared. You can transfer the money from your H2H Fantasy wallet to your bank account, once your bank account is verified.

Does the amount in my app wallet have any expiry date?

In the event that you do not transfer the amount in your app wallet account is not transferred to your bank account within the same financial year, it will be transferred automatically to your bank account which is on record with H2H Fantasy account, provided that your H2H Fantasy account has been already verified by H2H Fantasy.

In case you have not provided the Bank account details or you have not completed the verification process for the H2H Fantasy account, the amount will be forfeited by H2H Fantasy. Hence it is a must to have your H2H Fantasy account verified as early as possible. Please go through our ‘Terms and Conditions’ for more information on this issue.

Other Transactions

How can I track my transaction history?

You can track your transaction history using your H2H Fantasy mobile app by following the steps mentioned below:

  • Click on the balance icon on the top left of the screen.
  • All the recent transactions are listed here.
  • Use the filters provided to search for any particular transaction.

How can I interpret my H2H Fantasy transactions?

Different types of transactions a user’s H2H Fantasy account are listed below:

  • Deposit: Whenever the user adds money into your H2H Fantasy account wallet, that transaction can be seen under ‘deposit’.
  • Won: Transactions related to challenges that the user has won can be seen here.
  • Withdraw: Transactions made to withdraw money from a user’s H2H Fantasy wallet to his/her bank account can be seen here.
  • Lost: Transactions related to the challenges that the user has lost can be seen here.
  • Voided: Transactions related to the challenges which became void due to non-acceptance of the challenge or due to cancellation of the match can be tracked here.

Profile and Preference

My Profile

How can I contact H2H Fantasy?

Currently, we do not have an on-call service. We recommended you to go
through the FAQ’s to resolve your queries. In case you are unable to
find an answer to your query, feel free to reach us through the
following email: support@fantasy.com

How do I change my Email ID?

You can update the email id on your H2H Fantasy app by visiting the Settings section. In case,
the Email Id provided previously is already verified with H2H Fantasy,
you will have to write to support@fantasy.com to update your new email id.
The support team will send an OTP to your registered mobile number for verification,
which you must key in on the Settings page along with the new email id to update the same.
The email id will go through the verification process again with H2H Fantasy.

How can the mobile number be changed?

You can update the mobile number on your H2H Fantasy app by visiting the Settings section.
In case, the phone number is already verified with H2H Fantasy, you will have to write to
support@fantasy.com to update your mobile number.
The support team will send an OTP to your registered email id for verification,
which you must key in on the Settings page along with the new mobile number to update the same.
The new mobile number will go through the verification process again with H2H Fantasy.

Kindly note: The New phone number will be used to add funds from the linked Paytm account into your H2H Fantasy app wallet.

Suggestions to safeguard your H2H Fantasy account

It is our top priority to keep your account secure.

Please follow these recommendations to safeguard your account:

  • For your security, do not download the app from any source other than the official download page

    Apple mobile users should download the official app from the App Store

    Android users should download the official app from this download link on the H2H Fantasy Website.

  • Always be cautious of the websites imitating H2H Fantasy. Some websites might have names similar to H2H Fantasy with subtle changes, for e.g. one or two letters changed.
  • Please ensure that you do not share personal information like your password, OTP or phone number, etc. with anyone. H2H Fantasy will never call and ask for such information.
  • H2H Fantasy does not have an on-call service. In case you need any assistance, kindly go through the FAQs. if your query is not resolved and you need further assistance, you can write to us on support@fantasy.com. We will call you only if you have mentioned the same in your email.
  • Always avoid using any public devices to log in to your H2H Fantasy account. If in case you do so, please ensure to log out before leaving the device. At any point, if you feel that someone else is using your account, kindly change your password as soon as possible.
  • For your security, you should reset your password periodically.
    Additionally, you may mail us on support@fantasy.com
    requesting to log you out from all the devices on which you may
    have previously accessed your H2H Fantasy account.

Fair Play

1. Transparency

Equal Opportunity For Everyone

All users are bound by the same rules and have access to the database of players while selecting players to create challenges. Each user has the liberty to create as many challenges as he/she wants with any desired amount. The desired amount has to be selected from a set of available denominations. Every participant on the H2H Fantasy app is given an equal opportunity for playing the game and winning it, irrespective of their caste, color, creed or status. This game is open for all who know the game proficiently and willing to become the winner.

Deadline For Creating Challenge

For all the sports provided by H2H Fantasy, the deadline for creating a challenge is until the start of the match. No challenge can be created after the deadline has been crossed. The deadline ensures that no one takes an undue advantage of fantasy gaming.

Competitor Tracker

You can check the score on your challenge card through our live feed, so one can be confident about the points scored by him/her and the opponent. These scores can be cross-checked by visiting the ‘scoring’ on the app.

Declaring The Winner

H2H Fantasy has taken the following measures to ensure that the users can play with full confidence and compete with others.

  • For each challenge, the point calculation is clearly mentioned and displayed in the scoring section of the app. It is accessible to the users at all times.
  • For every challenge, the winning amount is clearly mentioned
  • The winning amount of a challenge is processed immediately
  • The live score feed is provided by highly reliable third-party service providers

1. Trust

Verified Users

H2H Fantasy has a rigid Verification process to ensure that there are only sincere users onboard. Users will be able to withdraw the winning amount from the wallet only if his/her PAN Card and Bank account details are verified on our platform.

Safe & Secure Payments

We strive to ensure the safety and security of our user’s funds and information. Thus, we have partnered with trusted third party payment gateways with 3-D secure authentication. Furthermore, we do not store user’s Credit/Debit card details with us.

3. Legality

H2H Fantasy is a skill-based fantasy sports mobile app and is fully compliant with Indian laws.

Games of skill are legal, as they are excluded from the ambit of Indian gambling legislations including, the Public Gambling Act of 1867. The Indian Supreme Court in the cases of State of Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v. State of Tamil Nadu (AIR 1996 SC 1153) has held that a game in which success depends predominantly upon the superior knowledge, training, attention, experience, and adroitness of the player shall be classified as a game of skill.

H2H Fantasy allows a user to create a player vs player fantasy Challenge(s) against other users. H2H Fantasy is different than traditional fantasy sports as a user’s line-up, also called Challenge, consists of one player, instead of multiple players. The user doesn’t have to create a team of players. There are no cheat codes or shortcuts for quick and easy wins.

The Challenge(s) described above are games of skill as success of Participants depends primarily on their superior knowledge of the games of cricket and other sports, statistics, knowledge of players’ relative form, players’ performance in a particular territory, conditions and/or format (such as ODIs, test cricket and Twenty20 in the cricket fantasy games), attention, dedication and ability in playing the Challenge(s).

Promotions And Offers

Signing Bonus

We are giving signing bonus of Rs.20/ to every new user on signing up.

Referral Program

  • This Program shall help current users to invite their friends and families to participate in H2H Fantasy.
  • Once an existing user invites any of his friends or family, he shall get a Referral bonus of Rs. 10.00 when the referred user plays his/her first paid game.
  • One single user can invite a maximum of 5 friends/family members.

For example if User A opens his account he shall immediately get a Signing Bonus of Rs. 20.00. Now if he invites 5 more friends/family and they play their first paid game, then his/her total wallet balance shall be 20 + 10*5 = Rs 70.00.

All cash bonus given expires within 14 days of its credit.

Refund Policy

Signing Bonus

Our focus is complete customer satisfaction and in case of valid argument, we refund the money if valid reason is presented, and it holds up after our investigation. Please read the fine points of our refund policy below.

  • If your joined challenge or contest is left unaccepted or remains unfilled, H2H Fantasy refunds the entry fee amount in a user’s respected wallets within 30 minutes of start of the match.
  • In the event of a malfunction in a Game, Service or any of the related systems, or due to any other error, all entry fees are subject to a refund after a rightful inspection.
  • In case a user makes a deposit and is not credited instantly in H2H Fantasy wallet, we advise them to wait for at least 15 minutes post their transaction.
  • Once you join a contest/challenge game, there is no taking back the entry fee. You will have to wait for the result to be declared and the contest/challenge will be settled accordingly.
  • In the challenges/contests where entry fee is not taken from the correct heads and if a user contacts H2H Fantasy support team and provides enough evidence of a wrongful debit, we could refund the entry fee is right head after a rightful inspection
  • n case of a user’s bank account is debited in an attempt to top up H2H Fantasy wallet and the payment to H2H Fantasy is failed or delayed due to any reason. You can contact your bank to get the rightful response. H2H Fantasy support team will try to solve your concern, however, we advise you to wait for at least 15 minutes before contacting us as sometimes the Payment Gateways may take a few minutes to process the transaction.

Get Started

From where can I download the h2h fantasy app for mobile?

For accessing h2h fantasy, download the app from the following location:

  • Apple mobile users should download the official app from the App Store
  • Android users should download the official app from this download link on the h2h fantasy Website.

How can I sign up on H2H Fantasy?

For accessing H2H Fantasy, download the app from the following location(s):

  • Apple mobile users should download the official app from the App Store
  • Android users should download the official app from this download link on the h2h fantasy Website.

Once downloaded & installed, click on Join to create your account. To create a new account, enter the following details:

  • Name
  • Mobile Number
  • Email
  • State (of residence)
  • Username and password

Login & Registration :

What can I do if I feel someone else is using my H2H Fantasy account?

For every transaction, you will receive a notification on your email, with details about the transaction. If you find that a transaction is not done by you, we advise you to notify us on support@fantasy.com and reset your password as soon as possible.

How do I login if I have forgotten my verified mobile number and email ID?

You need to enter your username and password to login to your account. Email and Phone number are not required for login purposes. In case you have forgotten your username, please contact support@fantasy.com along with account-specific information like email and phone number. You can even log in to the H2H Fantasy account using your Facebook and Google IDs.

The mobile number is taken at the time of registration. In case, you want to update the mobile number, you can do so by visiting the KYC section in Settings.

What should I do if I have forgotten my password?

You may follow the steps mentioned below if you have forgotten your password:

  • On the login screen, enter your username and click on forgot password.
  • A link to reset the password, will be sent to you on your registered email id.
  • Using the link provided in the email, you can reset your password and login using your new password.
  • If you do not find the email from H2H Fantasy in your primary inbox, kindly check your promotions, spam or junk folders.

I am not able to login with my mobile number, what should I do?

You can’t login using mobile number. In case you have forgotten your username, please contact support@fantasy.com along with account-specific information like email and phone number. You can even log in to the H2H Fantasy account using your Facebook and Google IDs.

I am not receiving the OTP, what should I do?

Once you enter your mobile number, you will receive an OTP within 30 seconds. In case you have not received the OTP, the following may have happened:

  • Mobile number provided by you may be incorrect
  • Your mobile maybe out of the network coverage area
  • If you are in a poor network area, we request you to be patient.

In case, you do not receive the OTP after a considerable wait, please write to us on support@fantasy.com

How can I reset my password?

You may follow the steps mentioned below to reset your password:

  • Go to Settings on the app.
  • Click on the ‘Change’ password.
  • Enter the current and new password to reset it

However, if you are signed up using your social network credentials ( like Facebook, Google etc) then you will not be able to change your Password in H2H Fantasy.

You need to Login on your social network provider and change the Password there.

How can I activate my deactivated H2H Fantasy account?

During our regular scanning of accounts, in case our audit team finds that your PAN card is not verified on H2H Fantasy, they might deactivate your H2H Fantasy account. In such cases, your H2H Fantasy account will appear as suspended.

In such case, you need to write to support@fantasy.com and provide your PAN card details. Once the PAN details are verified by H2H Fantasy, your account shall be reactivated.

Can I delete my H2H Fantasy account?

Sorry, you cannot delete your H2H Fantasy account on your own. If you wish to delete your account, kindly email us on support@fantasy.com and we will take the required action for you.

Can I create more than one account on H2H Fantasy?

No, you cannot create more than one account on the H2H Fantasy app.

If a minor is playing on H2H Fantasy what can be done?

A minor cannot play on the H2H Fantasy. All users must be verified through their PAN & Bank Account. However, if you notice any kind of suspicious behavior of any other user, kindly report to contact us on support@fantasy.com

If I am less than 18, am I allowed to play?

Sorry, if you are less than 18 years old, you cannot play on H2H Fantasy as per current age restriction.

Can I play, if I am a resident of any of the states?

The laws in states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu or Nagaland, do not permit residents to participate in paid version of fantasy gaming. Thus, if you are a resident of any of these states, you cannot play cash game on H2H Fantasy platform. However, you can play free games to enjoy and test your gaming skills.

Why PAN card is required to get my H2H Fantasy account verified?

As taxes are deducted on the withdrawal of winning amount, hence PAN Card details are mandatory.

Verification Process

You will not be allowed by H2H Fantasy to withdraw your winning amount without the submission and verification of the below mentioned documents.

Mobile

To complete the mobile verification, the user can follow the following steps:

  • Click on the setting icon on the bottom right.
  • Click on the mobile number
  • Enter the 10-digit mobile number
  • Request for OTP.
  • Once the OTP is received, enter the OTP.
  • This completes the verification process for mobile number.

Bank Account

To save a challenge, “SWIPE DOWN” on the challenge screen.

  • Click on the setting icon on the right bottom.
  • Click on the KYC
  • Enter the account number, name on the account number and IFSC code correctly. NRE accounts are not permitted.
  • Upload the copy of the cancelled cheque
  • This completes the verification process for bank account

PAN

To complete the bank account verification, the user can follow the following steps:

  • Click on the setting icon on the right bottom
  • Click on the KYC
  • Upload the copy of PAN card.

This completes the verification process for bank account

Why the verification got rejected?

Your verification can fail if your KYC verification is not successful, due to one or several reasons as listed below:

How can I accept the private challenge?

PAN

  • You have not uploaded a full image of the original PAN card.

    As PAN card is mandatory to complete the verification process as well as for transactions on H2H Fantasy, please upload a clear & full image of your original PAN Card.

    In case, you are uploading an E-PAN card for PAN card verification process, please upload a full scanned image of the E-PAN card (both front and back).

  • Details on PAN Card do not match the details entered by you

    You may have entered an incorrect PAN.

    The name on your bank account does not match with the name on the PAN Card uploaded by you.

Bank Account

  • IFSC code entered is incorrect

    IFSC code can be found on the bank statement, cheque book and passbook.

  • The uploaded cancelled cheque image is not clear

    Upload a clear image of your cancelled cheque where in the Account number, IFSC code and your name should be clearly visible.

  • Bank account number does not match with the number on the uploaded cancelled cheque copy

Verification is still pending even after submitting the documents

Verification is still pending?

After you have submitted the documents,

The verification process of H2H Fantasy can take a time of up to 5-7 working days for completion.

Once the verification process is completed, you will be updated by through an email.

Facing Issues while updating the information

Mobile

Not received an OTPOnce you enter your mobile number, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

  • Mobile number entered is correct
  • Your mobile is within network coverage area
  • If you are in a poor network area, you will receive the OTP as soon as you are in a good networkarea.

Already verified mobile numberPlease ensure the mobile number entered during the verification process is not linked with any other H2H Fantasy account. You cannot use the same mobile number for two accounts

Email

Not received an OTPOnce you enter your email id, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

  • Email id entered is correct
  • Check in your Junk/Spam/Promotion folder

PAN

  • You cannot register the same bank account with more than one H2H Fantasy account.
  • Please ensure the bank account details provided are unique and it is already not verified with H2H Fantasy.

Bank Account

  • You cannot register the same bank account with more than one H2H Fantasy account. Please ensure the bank account details provided are unique and it is already not verified with H2H Fantasy.
  • If you are not using the latest version, you will get an alert to install the latest version of the app.

My Transactions

Deposits

How to add money into my H2H Fantasy account?

You can use your linked PayTM account to add money to your H2H Fantasy app wallet.

What type of cards can be saved/used?

You can check your player points by clicking on “VIEW BREAKUP” button on the active challenge card.

  • Currently, you can only use PayTM account to add money.
  • However, you can use your Credit/Debit cards to add money into your PayTM wallet.

What if I don’t have a PayTM account?

You need to have a PayTM account to add money to your H2H Fantasy wallet as currently this is the only option available. We are in the process of integrating with other payment gateways as well.

Can I link more than one PayTM account on H2H Fantasy?

No, you cannot link more than one PayTM account to your H2H Fantasy wallet. PayTM account linked with your H2H Fantasy app wallet should be the one that can be accessed from your mobile and verified through the H2H Fantasy account.

How can I link my PayTM account to my H2H Fantasy account?

PayTM account can be linked by using OTP authentication. Visit Wallet section -> Deposit -> Enter Amount -> click on PayTM -> enter your Mobile number -> verification code will be sent to your registered Mobile number.

I’ve added money to my H2H Fantasy account recently, when will it appear?

The cash will be added to your H2H Fantasy account wallet instantly.

If it doesn’t appear in your H2H Fantasy account wallet within 30 minutes,

you need to email us on support@fantasy.com

Withdrawals

What is the process to withdraw my winnings?

For withdrawal request, please follow the steps mentioned below:

  • Login to your H2H Fantasy app
  • Click on the Balance icon on the top left of the app.
  • Click on the withdraw box.
  • If you have an active withdrawal account, you will be able to enter the amount to be withdrawn.
  • This will be recorded in the system.
  • All withdrawals will be processed within 2-3 working days
  • (herein the working days refer to bank’s working days & hours) excluding the date on which the
  • request is made and then transferred to your verified bank account.

For Withdrawal of your winning amount, KYC must be complete.

or KYC, you must upload a copy of PAN card, Bank account details like A/c no, IFSC, Bank name and a cancelled cheque.

What is the Daily Withdrawal limit?

The minimum amount that you can withdraw from the winning balance is ₹ 100 while the maximum amount that you can withdraw in a day is ₹ 1,00,000.

You can place a maximum of 3 withdrawal requests in one day.

Can the money in my wallet be withdrawn in someone else’s bank account?

No, you cannot withdraw the winning amount to anyone else’s bank account. The available balance can only be withdrawn through the linked bank account approved during the KYC process.

Will H2H Fantasy charge a fee from me?

H2H Fantasy charges a 15% fee from the total challenge value or pool.

  • For example, if you and one of your friends participate in a challenge with INR 500 each, the pool value would be ₹1000.
  • Thus, once that challenge is settled, H2H Fantasy shall charge a total of ₹ 150, i.e. ₹ 75 from each participant. Hence, the winning amount will be ₹ 850

Winnings

Will H2H Fantasy charge a fee from me?

When will the winning amount be credited to my account?

  • H2H Fantasy shall credit the winnings to your H2H Fantasy app wallet within a couple of hours of the live match being completed and the result is declared. The result is declared alongside, with the winner and loser being informed separately through e-mail

How will I get to know about the results of the challenge?

You will be updated about the fantasy points of the players involved in the challenge through a live feed available on your H2H Fantasy app account. You will be able to see this in the card created for that challenge.

Once the match is completed, you will receive an email as well as a push notification from H2H Fantasy declaring the winner or the loser of the fantasy gaming/challenge. The winning amount will be credited to the winner’s H2H Fantasy app wallet

Can there be multiple winners of a challenge?

H2H Fantasy is a one-to-one contest and only one user can win. There is no multiple winner contest on H2H Fantasy.

How can I withdraw my winnings from my H2H Fantasy wallet?

H2H Fantasy shall credit the winnings to your H2H Fantasy app wallet within a few hours of the live match being completed and the result being declared. You can transfer the money from your H2H Fantasy wallet to your bank account, once your bank account is verified.

Does the amount in my app wallet have any expiry date?

In the event that you do not transfer the amount in your app wallet account is not transferred to your bank account within the same financial year, it will be transferred automatically to your bank account which is on record with H2H Fantasy account, provided that your H2H Fantasy account has been already verified by H2H Fantasy.

In case you have not provided the Bank account details or you have not completed the verification process for the H2H Fantasy account, the amount will be forfeited by H2H Fantasy. Hence it is a must to have your H2H Fantasy account verified as early as possible. Please go through our ‘Terms and Conditions’ for more information on this issue.

Other Transactions

How can I track my transaction history?

You can track your transaction history using your H2H Fantasy mobile app by following the steps mentioned below:

  • Click on the balance icon on the top left of the screen.
  • All the recent transactions are listed here.
  • Use the filters provided to search for any particular transaction.

How can I interpret my H2H Fantasy transactions?

Different types of transactions a user’s H2H Fantasy account are listed below:

  • Deposit: Whenever the user adds money into your H2H Fantasy account wallet, that transaction can be seen under ‘deposit’.
  • Won: Transactions related to challenges that the user has won can be seen here.
  • Withdraw: Transactions made to withdraw money from a user’s H2H Fantasy wallet to his/her bank account can be seen here.
  • Lost: Transactions related to the challenges that the user has lost can be seen here.
  • Voided: Transactions related to the challenges which became void due to non-acceptance of the challenge or due to cancellation of the match can be tracked here.

Profile and Preference

My Profile

How can I contact H2H Fantasy?

Currently, we do not have an on-call service. We recommended you to go
through the FAQ’s to resolve your queries. In case you are unable to
find an answer to your query, feel free to reach us through the
following email: support@fantasy.com

How do I change my Email ID?

You can update the email id on your H2H Fantasy app by visiting the Settings section. In case,
the Email Id provided previously is already verified with H2H Fantasy,
you will have to write to support@fantasy.com to update your new email id.
The support team will send an OTP to your registered mobile number for verification,
which you must key in on the Settings page along with the new email id to update the same.
The email id will go through the verification process again with H2H Fantasy.

How can the mobile number be changed?

You can update the mobile number on your H2H Fantasy app by visiting the Settings section.
In case, the phone number is already verified with H2H Fantasy, you will have to write to
support@fantasy.com to update your mobile number.
The support team will send an OTP to your registered email id for verification,
which you must key in on the Settings page along with the new mobile number to update the same.
The new mobile number will go through the verification process again with H2H Fantasy.

Kindly note: The New phone number will be used to add funds from the linked Paytm account into your H2H Fantasy app wallet.

Suggestions to safeguard your H2H Fantasy account

It is our top priority to keep your account secure.

Please follow these recommendations to safeguard your account:

  • For your security, do not download the app from any source other than the official download page

    Apple mobile users should download the official app from the App Store

    Android users should download the official app from this download link on the H2H Fantasy Website.

  • Always be cautious of the websites imitating H2H Fantasy. Some websites might have names similar to H2H Fantasy with subtle changes, for e.g. one or two letters changed.
  • Please ensure that you do not share personal information like your password, OTP or phone number, etc. with anyone. H2H Fantasy will never call and ask for such information.
  • H2H Fantasy does not have an on-call service. In case you need any assistance, kindly go through the FAQs. if your query is not resolved and you need further assistance, you can write to us on support@fantasy.com. We will call you only if you have mentioned the same in your email.
  • Always avoid using any public devices to log in to your H2H Fantasy account. If in case you do so, please ensure to log out before leaving the device. At any point, if you feel that someone else is using your account, kindly change your password as soon as possible.
  • For your security, you should reset your password periodically.
    Additionally, you may mail us on support@fantasy.com
    requesting to log you out from all the devices on which you may
    have previously accessed your H2H Fantasy account.

Fair Play

1. Transparency

Equal Opportunity For Everyone

All users are bound by the same rules and have access to the database of players while selecting players to create challenges. Each user has the liberty to create as many challenges as he/she wants with any desired amount. The desired amount has to be selected from a set of available denominations. Every participant on the H2H Fantasy app is given an equal opportunity for playing the game and winning it, irrespective of their caste, color, creed or status. This game is open for all who know the game proficiently and willing to become the winner.

Deadline For Creating Challenge

For all the sports provided by H2H Fantasy, the deadline for creating a challenge is until the start of the match. No challenge can be created after the deadline has been crossed. The deadline ensures that no one takes an undue advantage of fantasy gaming.

Competitor Tracker

You can check the score on your challenge card through our live feed, so one can be confident about the points scored by him/her and the opponent. These scores can be cross-checked by visiting the ‘scoring’ on the app.

Declaring The Winner

H2H Fantasy has taken the following measures to ensure that the users can play with full confidence and compete with others.

  • For each challenge, the point calculation is clearly mentioned and displayed in the scoring section of the app. It is accessible to the users at all times.
  • For every challenge, the winning amount is clearly mentioned
  • The winning amount of a challenge is processed immediately
  • The live score feed is provided by highly reliable third-party service providers

1. Trust

Verified Users

H2H Fantasy has a rigid Verification process to ensure that there are only sincere users onboard. Users will be able to withdraw the winning amount from the wallet only if his/her PAN Card and Bank account details are verified on our platform.

Safe & Secure Payments

We strive to ensure the safety and security of our user’s funds and information. Thus, we have partnered with trusted third party payment gateways with 3-D secure authentication. Furthermore, we do not store user’s Credit/Debit card details with us.

3. Legality

H2H Fantasy is a skill-based fantasy sports mobile app and is fully compliant with Indian laws.

Games of skill are legal, as they are excluded from the ambit of Indian gambling legislations including, the Public Gambling Act of 1867. The Indian Supreme Court in the cases of State of Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v. State of Tamil Nadu (AIR 1996 SC 1153) has held that a game in which success depends predominantly upon the superior knowledge, training, attention, experience, and adroitness of the player shall be classified as a game of skill.

H2H Fantasy allows a user to create a player vs player fantasy Challenge(s) against other users. H2H Fantasy is different than traditional fantasy sports as a user’s line-up, also called Challenge, consists of one player, instead of multiple players. The user doesn’t have to create a team of players. There are no cheat codes or shortcuts for quick and easy wins.

The Challenge(s) described above are games of skill as success of Participants depends primarily on their superior knowledge of the games of cricket and other sports, statistics, knowledge of players’ relative form, players’ performance in a particular territory, conditions and/or format (such as ODIs, test cricket and Twenty20 in the cricket fantasy games), attention, dedication and ability in playing the Challenge(s).

Promotions And Offers

Signing Bonus

We are giving signing bonus of Rs.20/ to every new user on signing up.

Referral Program

  • This Program shall help current users to invite their friends and families to participate in H2H Fantasy.
  • Once an existing user invites any of his friends or family, he shall get a Referral bonus of Rs. 10.00 when the referred user plays his/her first paid game.
  • One single user can invite a maximum of 5 friends/family members.

For example if User A opens his account he shall immediately get a Signing Bonus of Rs. 20.00. Now if he invites 5 more friends/family and they play their first paid game, then his/her total wallet balance shall be 20 + 10*5 = Rs 70.00.

All cash bonus given expires within 14 days of its credit.

Refund Policy

Signing Bonus

Our focus is complete customer satisfaction and in case of valid argument, we refund the money if valid reason is presented, and it holds up after our investigation. Please read the fine points of our refund policy below.

  • If your joined challenge or contest is left unaccepted or remains unfilled, H2H Fantasy refunds the entry fee amount in a user’s respected wallets within 30 minutes of start of the match.
  • In the event of a malfunction in a Game, Service or any of the related systems, or due to any other error, all entry fees are subject to a refund after a rightful inspection.
  • In case a user makes a deposit and is not credited instantly in H2H Fantasy wallet, we advise them to wait for at least 15 minutes post their transaction.
  • Once you join a contest/challenge game, there is no taking back the entry fee. You will have to wait for the result to be declared and the contest/challenge will be settled accordingly.
  • In the challenges/contests where entry fee is not taken from the correct heads and if a user contacts H2H Fantasy support team and provides enough evidence of a wrongful debit, we could refund the entry fee is right head after a rightful inspection
  • n case of a user’s bank account is debited in an attempt to top up H2H Fantasy wallet and the payment to H2H Fantasy is failed or delayed due to any reason. You can contact your bank to get the rightful response. H2H Fantasy support team will try to solve your concern, however, we advise you to wait for at least 15 minutes before contacting us as sometimes the Payment Gateways may take a few minutes to process the transaction.

Get Started

From where can I download the h2h fantasy app for mobile?

For accessing h2h fantasy, download the app from the following location:

  • Apple mobile users should download the official app from the App Store
  • Android users should download the official app from this download link on the h2h fantasy Website.

How can I sign up on H2H Fantasy?

For accessing H2H Fantasy, download the app from the following location(s):

  • Apple mobile users should download the official app from the App Store
  • Android users should download the official app from this download link on the h2h fantasy Website.

Once downloaded & installed, click on Join to create your account. To create a new account, enter the following details:

  • Name
  • Mobile Number
  • Email
  • State (of residence)
  • Username and password

Login & Registration :

What can I do if I feel someone else is using my H2H Fantasy account?

For every transaction, you will receive a notification on your email, with details about the transaction. If you find that a transaction is not done by you, we advise you to notify us on support@fantasy.com and reset your password as soon as possible.

How do I login if I have forgotten my verified mobile number and email ID?

You need to enter your username and password to login to your account. Email and Phone number are not required for login purposes. In case you have forgotten your username, please contact support@fantasy.com along with account-specific information like email and phone number. You can even log in to the H2H Fantasy account using your Facebook and Google IDs.

The mobile number is taken at the time of registration. In case, you want to update the mobile number, you can do so by visiting the KYC section in Settings.

What should I do if I have forgotten my password?

You may follow the steps mentioned below if you have forgotten your password:

  • On the login screen, enter your username and click on forgot password.
  • A link to reset the password, will be sent to you on your registered email id.
  • Using the link provided in the email, you can reset your password and login using your new password.
  • If you do not find the email from H2H Fantasy in your primary inbox, kindly check your promotions, spam or junk folders.

I am not able to login with my mobile number, what should I do?

You can’t login using mobile number. In case you have forgotten your username, please contact support@fantasy.com along with account-specific information like email and phone number. You can even log in to the H2H Fantasy account using your Facebook and Google IDs.

I am not receiving the OTP, what should I do?

Once you enter your mobile number, you will receive an OTP within 30 seconds. In case you have not received the OTP, the following may have happened:

  • Mobile number provided by you may be incorrect
  • Your mobile maybe out of the network coverage area
  • If you are in a poor network area, we request you to be patient.

In case, you do not receive the OTP after a considerable wait, please write to us on support@fantasy.com

How can I reset my password?

You may follow the steps mentioned below to reset your password:

  • Go to Settings on the app.
  • Click on the ‘Change’ password.
  • Enter the current and new password to reset it

However, if you are signed up using your social network credentials ( like Facebook, Google etc) then you will not be able to change your Password in H2H Fantasy.

You need to Login on your social network provider and change the Password there.

How can I activate my deactivated H2H Fantasy account?

During our regular scanning of accounts, in case our audit team finds that your PAN card is not verified on H2H Fantasy, they might deactivate your H2H Fantasy account. In such cases, your H2H Fantasy account will appear as suspended.

In such case, you need to write to support@fantasy.com and provide your PAN card details. Once the PAN details are verified by H2H Fantasy, your account shall be reactivated.

Can I delete my H2H Fantasy account?

Sorry, you cannot delete your H2H Fantasy account on your own. If you wish to delete your account, kindly email us on support@fantasy.com and we will take the required action for you.

Can I create more than one account on H2H Fantasy?

No, you cannot create more than one account on the H2H Fantasy app.

If a minor is playing on H2H Fantasy what can be done?

A minor cannot play on the H2H Fantasy. All users must be verified through their PAN & Bank Account. However, if you notice any kind of suspicious behavior of any other user, kindly report to contact us on support@fantasy.com

If I am less than 18, am I allowed to play?

Sorry, if you are less than 18 years old, you cannot play on H2H Fantasy as per current age restriction.

Can I play, if I am a resident of any of the states?

The laws in states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu or Nagaland, do not permit residents to participate in paid version of fantasy gaming. Thus, if you are a resident of any of these states, you cannot play cash game on H2H Fantasy platform. However, you can play free games to enjoy and test your gaming skills.

Why PAN card is required to get my H2H Fantasy account verified?

As taxes are deducted on the withdrawal of winning amount, hence PAN Card details are mandatory.

Verification Process

You will not be allowed by H2H Fantasy to withdraw your winning amount without the submission and verification of the below mentioned documents.

Mobile

To complete the mobile verification, the user can follow the following steps:

  • Click on the setting icon on the bottom right.
  • Click on the mobile number
  • Enter the 10-digit mobile number
  • Request for OTP.
  • Once the OTP is received, enter the OTP.
  • This completes the verification process for mobile number.

Bank Account

To save a challenge, “SWIPE DOWN” on the challenge screen.

  • Click on the setting icon on the right bottom.
  • Click on the KYC
  • Enter the account number, name on the account number and IFSC code correctly. NRE accounts are not permitted.
  • Upload the copy of the cancelled cheque
  • This completes the verification process for bank account

PAN

To complete the bank account verification, the user can follow the following steps:

  • Click on the setting icon on the right bottom
  • Click on the KYC
  • Upload the copy of PAN card.

This completes the verification process for bank account

Why the verification got rejected?

Your verification can fail if your KYC verification is not successful, due to one or several reasons as listed below:

How can I accept the private challenge?

PAN

  • You have not uploaded a full image of the original PAN card.

    As PAN card is mandatory to complete the verification process as well as for transactions on H2H Fantasy, please upload a clear & full image of your original PAN Card.

    In case, you are uploading an E-PAN card for PAN card verification process, please upload a full scanned image of the E-PAN card (both front and back).

  • Details on PAN Card do not match the details entered by you

    You may have entered an incorrect PAN.

    The name on your bank account does not match with the name on the PAN Card uploaded by you.

Bank Account

  • IFSC code entered is incorrect

    IFSC code can be found on the bank statement, cheque book and passbook.

  • The uploaded cancelled cheque image is not clear

    Upload a clear image of your cancelled cheque where in the Account number, IFSC code and your name should be clearly visible.

  • Bank account number does not match with the number on the uploaded cancelled cheque copy

Verification is still pending even after submitting the documents

Verification is still pending?

After you have submitted the documents,

The verification process of H2H Fantasy can take a time of up to 5-7 working days for completion.

Once the verification process is completed, you will be updated by through an email.

Facing Issues while updating the information

Mobile

Not received an OTPOnce you enter your mobile number, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

  • Mobile number entered is correct
  • Your mobile is within network coverage area
  • If you are in a poor network area, you will receive the OTP as soon as you are in a good networkarea.

Already verified mobile numberPlease ensure the mobile number entered during the verification process is not linked with any other H2H Fantasy account. You cannot use the same mobile number for two accounts

Email

Not received an OTPOnce you enter your email id, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

  • Email id entered is correct
  • Check in your Junk/Spam/Promotion folder

PAN

  • You cannot register the same bank account with more than one H2H Fantasy account.
  • Please ensure the bank account details provided are unique and it is already not verified with H2H Fantasy.

Bank Account

  • You cannot register the same bank account with more than one H2H Fantasy account. Please ensure the bank account details provided are unique and it is already not verified with H2H Fantasy.
  • If you are not using the latest version, you will get an alert to install the latest version of the app.

My Transactions

Deposits

How to add money into my H2H Fantasy account?

You can use your linked PayTM account to add money to your H2H Fantasy app wallet.

What type of cards can be saved/used?

You can check your player points by clicking on “VIEW BREAKUP” button on the active challenge card.

  • Currently, you can only use PayTM account to add money.
  • However, you can use your Credit/Debit cards to add money into your PayTM wallet.

What if I don’t have a PayTM account?

You need to have a PayTM account to add money to your H2H Fantasy wallet as currently this is the only option available. We are in the process of integrating with other payment gateways as well.

Can I link more than one PayTM account on H2H Fantasy?

No, you cannot link more than one PayTM account to your H2H Fantasy wallet. PayTM account linked with your H2H Fantasy app wallet should be the one that can be accessed from your mobile and verified through the H2H Fantasy account.

How can I link my PayTM account to my H2H Fantasy account?

PayTM account can be linked by using OTP authentication. Visit Wallet section -> Deposit -> Enter Amount -> click on PayTM -> enter your Mobile number -> verification code will be sent to your registered Mobile number.

I’ve added money to my H2H Fantasy account recently, when will it appear?

The cash will be added to your H2H Fantasy account wallet instantly.

If it doesn’t appear in your H2H Fantasy account wallet within 30 minutes,

you need to email us on support@fantasy.com

Withdrawals

What is the process to withdraw my winnings?

For withdrawal request, please follow the steps mentioned below:

  • Login to your H2H Fantasy app
  • Click on the Balance icon on the top left of the app.
  • Click on the withdraw box.
  • If you have an active withdrawal account, you will be able to enter the amount to be withdrawn.
  • This will be recorded in the system.
  • All withdrawals will be processed within 2-3 working days
  • (herein the working days refer to bank’s working days & hours) excluding the date on which the
  • request is made and then transferred to your verified bank account.

For Withdrawal of your winning amount, KYC must be complete.

or KYC, you must upload a copy of PAN card, Bank account details like A/c no, IFSC, Bank name and a cancelled cheque.

What is the Daily Withdrawal limit?

The minimum amount that you can withdraw from the winning balance is ₹ 100 while the maximum amount that you can withdraw in a day is ₹ 1,00,000.

You can place a maximum of 3 withdrawal requests in one day.

Can the money in my wallet be withdrawn in someone else’s bank account?

No, you cannot withdraw the winning amount to anyone else’s bank account. The available balance can only be withdrawn through the linked bank account approved during the KYC process.

Will H2H Fantasy charge a fee from me?

H2H Fantasy charges a 15% fee from the total challenge value or pool.

  • For example, if you and one of your friends participate in a challenge with INR 500 each, the pool value would be ₹1000.
  • Thus, once that challenge is settled, H2H Fantasy shall charge a total of ₹ 150, i.e. ₹ 75 from each participant. Hence, the winning amount will be ₹ 850

Winnings

Will H2H Fantasy charge a fee from me?

When will the winning amount be credited to my account?

  • H2H Fantasy shall credit the winnings to your H2H Fantasy app wallet within a couple of hours of the live match being completed and the result is declared. The result is declared alongside, with the winner and loser being informed separately through e-mail

How will I get to know about the results of the challenge?

You will be updated about the fantasy points of the players involved in the challenge through a live feed available on your H2H Fantasy app account. You will be able to see this in the card created for that challenge.

Once the match is completed, you will receive an email as well as a push notification from H2H Fantasy declaring the winner or the loser of the fantasy gaming/challenge. The winning amount will be credited to the winner’s H2H Fantasy app wallet

Can there be multiple winners of a challenge?

H2H Fantasy is a one-to-one contest and only one user can win. There is no multiple winner contest on H2H Fantasy.

How can I withdraw my winnings from my H2H Fantasy wallet?

H2H Fantasy shall credit the winnings to your H2H Fantasy app wallet within a few hours of the live match being completed and the result being declared. You can transfer the money from your H2H Fantasy wallet to your bank account, once your bank account is verified.

Does the amount in my app wallet have any expiry date?

In the event that you do not transfer the amount in your app wallet account is not transferred to your bank account within the same financial year, it will be transferred automatically to your bank account which is on record with H2H Fantasy account, provided that your H2H Fantasy account has been already verified by H2H Fantasy.

In case you have not provided the Bank account details or you have not completed the verification process for the H2H Fantasy account, the amount will be forfeited by H2H Fantasy. Hence it is a must to have your H2H Fantasy account verified as early as possible. Please go through our ‘Terms and Conditions’ for more information on this issue.

Other Transactions

How can I track my transaction history?

You can track your transaction history using your H2H Fantasy mobile app by following the steps mentioned below:

  • Click on the balance icon on the top left of the screen.
  • All the recent transactions are listed here.
  • Use the filters provided to search for any particular transaction.

How can I interpret my H2H Fantasy transactions?

Different types of transactions a user’s H2H Fantasy account are listed below:

  • Deposit: Whenever the user adds money into your H2H Fantasy account wallet, that transaction can be seen under ‘deposit’.
  • Won: Transactions related to challenges that the user has won can be seen here.
  • Withdraw: Transactions made to withdraw money from a user’s H2H Fantasy wallet to his/her bank account can be seen here.
  • Lost: Transactions related to the challenges that the user has lost can be seen here.
  • Voided: Transactions related to the challenges which became void due to non-acceptance of the challenge or due to cancellation of the match can be tracked here.

Profile and Preference

My Profile

How can I contact H2H Fantasy?

Currently, we do not have an on-call service. We recommended you to go
through the FAQ’s to resolve your queries. In case you are unable to
find an answer to your query, feel free to reach us through the
following email: support@fantasy.com

How do I change my Email ID?

You can update the email id on your H2H Fantasy app by visiting the Settings section. In case,
the Email Id provided previously is already verified with H2H Fantasy,
you will have to write to support@fantasy.com to update your new email id.
The support team will send an OTP to your registered mobile number for verification,
which you must key in on the Settings page along with the new email id to update the same.
The email id will go through the verification process again with H2H Fantasy.

How can the mobile number be changed?

You can update the mobile number on your H2H Fantasy app by visiting the Settings section.
In case, the phone number is already verified with H2H Fantasy, you will have to write to
support@fantasy.com to update your mobile number.
The support team will send an OTP to your registered email id for verification,
which you must key in on the Settings page along with the new mobile number to update the same.
The new mobile number will go through the verification process again with H2H Fantasy.

Kindly note: The New phone number will be used to add funds from the linked Paytm account into your H2H Fantasy app wallet.

Suggestions to safeguard your H2H Fantasy account

It is our top priority to keep your account secure.

Please follow these recommendations to safeguard your account:

  • For your security, do not download the app from any source other than the official download page

    Apple mobile users should download the official app from the App Store

    Android users should download the official app from this download link on the H2H Fantasy Website.

  • Always be cautious of the websites imitating H2H Fantasy. Some websites might have names similar to H2H Fantasy with subtle changes, for e.g. one or two letters changed.
  • Please ensure that you do not share personal information like your password, OTP or phone number, etc. with anyone. H2H Fantasy will never call and ask for such information.
  • H2H Fantasy does not have an on-call service. In case you need any assistance, kindly go through the FAQs. if your query is not resolved and you need further assistance, you can write to us on support@fantasy.com. We will call you only if you have mentioned the same in your email.
  • Always avoid using any public devices to log in to your H2H Fantasy account. If in case you do so, please ensure to log out before leaving the device. At any point, if you feel that someone else is using your account, kindly change your password as soon as possible.
  • For your security, you should reset your password periodically.
    Additionally, you may mail us on support@fantasy.com
    requesting to log you out from all the devices on which you may
    have previously accessed your H2H Fantasy account.

Fair Play

1. Transparency

Equal Opportunity For Everyone

All users are bound by the same rules and have access to the database of players while selecting players to create challenges. Each user has the liberty to create as many challenges as he/she wants with any desired amount. The desired amount has to be selected from a set of available denominations. Every participant on the H2H Fantasy app is given an equal opportunity for playing the game and winning it, irrespective of their caste, color, creed or status. This game is open for all who know the game proficiently and willing to become the winner.

Deadline For Creating Challenge

For all the sports provided by H2H Fantasy, the deadline for creating a challenge is until the start of the match. No challenge can be created after the deadline has been crossed. The deadline ensures that no one takes an undue advantage of fantasy gaming.

Competitor Tracker

You can check the score on your challenge card through our live feed, so one can be confident about the points scored by him/her and the opponent. These scores can be cross-checked by visiting the ‘scoring’ on the app.

Declaring The Winner

H2H Fantasy has taken the following measures to ensure that the users can play with full confidence and compete with others.

  • For each challenge, the point calculation is clearly mentioned and displayed in the scoring section of the app. It is accessible to the users at all times.
  • For every challenge, the winning amount is clearly mentioned
  • The winning amount of a challenge is processed immediately
  • The live score feed is provided by highly reliable third-party service providers

1. Trust

Verified Users

H2H Fantasy has a rigid Verification process to ensure that there are only sincere users onboard. Users will be able to withdraw the winning amount from the wallet only if his/her PAN Card and Bank account details are verified on our platform.

Safe & Secure Payments

We strive to ensure the safety and security of our user’s funds and information. Thus, we have partnered with trusted third party payment gateways with 3-D secure authentication. Furthermore, we do not store user’s Credit/Debit card details with us.

3. Legality

H2H Fantasy is a skill-based fantasy sports mobile app and is fully compliant with Indian laws.

Games of skill are legal, as they are excluded from the ambit of Indian gambling legislations including, the Public Gambling Act of 1867. The Indian Supreme Court in the cases of State of Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v. State of Tamil Nadu (AIR 1996 SC 1153) has held that a game in which success depends predominantly upon the superior knowledge, training, attention, experience, and adroitness of the player shall be classified as a game of skill.

H2H Fantasy allows a user to create a player vs player fantasy Challenge(s) against other users. H2H Fantasy is different than traditional fantasy sports as a user’s line-up, also called Challenge, consists of one player, instead of multiple players. The user doesn’t have to create a team of players. There are no cheat codes or shortcuts for quick and easy wins.

The Challenge(s) described above are games of skill as success of Participants depends primarily on their superior knowledge of the games of cricket and other sports, statistics, knowledge of players’ relative form, players’ performance in a particular territory, conditions and/or format (such as ODIs, test cricket and Twenty20 in the cricket fantasy games), attention, dedication and ability in playing the Challenge(s).

Promotions And Offers

Signing Bonus

We are giving signing bonus of Rs.20/ to every new user on signing up.

Referral Program

  • This Program shall help current users to invite their friends and families to participate in H2H Fantasy.
  • Once an existing user invites any of his friends or family, he shall get a Referral bonus of Rs. 10.00 when the referred user plays his/her first paid game.
  • One single user can invite a maximum of 5 friends/family members.

For example if User A opens his account he shall immediately get a Signing Bonus of Rs. 20.00. Now if he invites 5 more friends/family and they play their first paid game, then his/her total wallet balance shall be 20 + 10*5 = Rs 70.00.

All cash bonus given expires within 14 days of its credit.

Refund Policy

Signing Bonus

Our focus is complete customer satisfaction and in case of valid argument, we refund the money if valid reason is presented, and it holds up after our investigation. Please read the fine points of our refund policy below.

  • If your joined challenge or contest is left unaccepted or remains unfilled, H2H Fantasy refunds the entry fee amount in a user’s respected wallets within 30 minutes of start of the match.
  • In the event of a malfunction in a Game, Service or any of the related systems, or due to any other error, all entry fees are subject to a refund after a rightful inspection.
  • In case a user makes a deposit and is not credited instantly in H2H Fantasy wallet, we advise them to wait for at least 15 minutes post their transaction.
  • Once you join a contest/challenge game, there is no taking back the entry fee. You will have to wait for the result to be declared and the contest/challenge will be settled accordingly.
  • In the challenges/contests where entry fee is not taken from the correct heads and if a user contacts H2H Fantasy support team and provides enough evidence of a wrongful debit, we could refund the entry fee is right head after a rightful inspection
  • n case of a user’s bank account is debited in an attempt to top up H2H Fantasy wallet and the payment to H2H Fantasy is failed or delayed due to any reason. You can contact your bank to get the rightful response. H2H Fantasy support team will try to solve your concern, however, we advise you to wait for at least 15 minutes before contacting us as sometimes the Payment Gateways may take a few minutes to process the transaction.

Get Started

From where can I download the h2h fantasy app for mobile?

For accessing h2h fantasy, download the app from the following location:

  • Apple mobile users should download the official app from the App Store
  • Android users should download the official app from this download link on the h2h fantasy Website.

How can I sign up on H2H Fantasy?

For accessing H2H Fantasy, download the app from the following location(s):

  • Apple mobile users should download the official app from the App Store
  • Android users should download the official app from this download link on the h2h fantasy Website.

Once downloaded & installed, click on Join to create your account. To create a new account, enter the following details:

  • Name
  • Mobile Number
  • Email
  • State (of residence)
  • Username and password

Login & Registration :

What can I do if I feel someone else is using my H2H Fantasy account?

For every transaction, you will receive a notification on your email, with details about the transaction. If you find that a transaction is not done by you, we advise you to notify us on support@fantasy.com and reset your password as soon as possible.

How do I login if I have forgotten my verified mobile number and email ID?

You need to enter your username and password to login to your account. Email and Phone number are not required for login purposes. In case you have forgotten your username, please contact support@fantasy.com along with account-specific information like email and phone number. You can even log in to the H2H Fantasy account using your Facebook and Google IDs.

The mobile number is taken at the time of registration. In case, you want to update the mobile number, you can do so by visiting the KYC section in Settings.

What should I do if I have forgotten my password?

You may follow the steps mentioned below if you have forgotten your password:

  • On the login screen, enter your username and click on forgot password.
  • A link to reset the password, will be sent to you on your registered email id.
  • Using the link provided in the email, you can reset your password and login using your new password.
  • If you do not find the email from H2H Fantasy in your primary inbox, kindly check your promotions, spam or junk folders.

I am not able to login with my mobile number, what should I do?

You can’t login using mobile number. In case you have forgotten your username, please contact support@fantasy.com along with account-specific information like email and phone number. You can even log in to the H2H Fantasy account using your Facebook and Google IDs.

I am not receiving the OTP, what should I do?

Once you enter your mobile number, you will receive an OTP within 30 seconds. In case you have not received the OTP, the following may have happened:

  • Mobile number provided by you may be incorrect
  • Your mobile maybe out of the network coverage area
  • If you are in a poor network area, we request you to be patient.

In case, you do not receive the OTP after a considerable wait, please write to us on support@fantasy.com

How can I reset my password?

You may follow the steps mentioned below to reset your password:

  • Go to Settings on the app.
  • Click on the ‘Change’ password.
  • Enter the current and new password to reset it

However, if you are signed up using your social network credentials ( like Facebook, Google etc) then you will not be able to change your Password in H2H Fantasy.

You need to Login on your social network provider and change the Password there.

How can I activate my deactivated H2H Fantasy account?

During our regular scanning of accounts, in case our audit team finds that your PAN card is not verified on H2H Fantasy, they might deactivate your H2H Fantasy account. In such cases, your H2H Fantasy account will appear as suspended.

In such case, you need to write to support@fantasy.com and provide your PAN card details. Once the PAN details are verified by H2H Fantasy, your account shall be reactivated.

Can I delete my H2H Fantasy account?

Sorry, you cannot delete your H2H Fantasy account on your own. If you wish to delete your account, kindly email us on support@fantasy.com and we will take the required action for you.

Can I create more than one account on H2H Fantasy?

No, you cannot create more than one account on the H2H Fantasy app.

If a minor is playing on H2H Fantasy what can be done?

A minor cannot play on the H2H Fantasy. All users must be verified through their PAN & Bank Account. However, if you notice any kind of suspicious behavior of any other user, kindly report to contact us on support@fantasy.com

If I am less than 18, am I allowed to play?

Sorry, if you are less than 18 years old, you cannot play on H2H Fantasy as per current age restriction.

Can I play, if I am a resident of any of the states?

The laws in states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu or Nagaland, do not permit residents to participate in paid version of fantasy gaming. Thus, if you are a resident of any of these states, you cannot play cash game on H2H Fantasy platform. However, you can play free games to enjoy and test your gaming skills.

Why PAN card is required to get my H2H Fantasy account verified?

As taxes are deducted on the withdrawal of winning amount, hence PAN Card details are mandatory.

Verification Process

You will not be allowed by H2H Fantasy to withdraw your winning amount without the submission and verification of the below mentioned documents.

Mobile

To complete the mobile verification, the user can follow the following steps:

  • Click on the setting icon on the bottom right.
  • Click on the mobile number
  • Enter the 10-digit mobile number
  • Request for OTP.
  • Once the OTP is received, enter the OTP.
  • This completes the verification process for mobile number.

Bank Account

To save a challenge, “SWIPE DOWN” on the challenge screen.

  • Click on the setting icon on the right bottom.
  • Click on the KYC
  • Enter the account number, name on the account number and IFSC code correctly. NRE accounts are not permitted.
  • Upload the copy of the cancelled cheque
  • This completes the verification process for bank account

PAN

To complete the bank account verification, the user can follow the following steps:

  • Click on the setting icon on the right bottom
  • Click on the KYC
  • Upload the copy of PAN card.

This completes the verification process for bank account

Why the verification got rejected?

Your verification can fail if your KYC verification is not successful, due to one or several reasons as listed below:

How can I accept the private challenge?

PAN

  • You have not uploaded a full image of the original PAN card.

    As PAN card is mandatory to complete the verification process as well as for transactions on H2H Fantasy, please upload a clear & full image of your original PAN Card.

    In case, you are uploading an E-PAN card for PAN card verification process, please upload a full scanned image of the E-PAN card (both front and back).

  • Details on PAN Card do not match the details entered by you

    You may have entered an incorrect PAN.

    The name on your bank account does not match with the name on the PAN Card uploaded by you.

Bank Account

  • IFSC code entered is incorrect

    IFSC code can be found on the bank statement, cheque book and passbook.

  • The uploaded cancelled cheque image is not clear

    Upload a clear image of your cancelled cheque where in the Account number, IFSC code and your name should be clearly visible.

  • Bank account number does not match with the number on the uploaded cancelled cheque copy

Verification is still pending even after submitting the documents

Verification is still pending?

After you have submitted the documents,

The verification process of H2H Fantasy can take a time of up to 5-7 working days for completion.

Once the verification process is completed, you will be updated by through an email.

Facing Issues while updating the information

Mobile

Not received an OTPOnce you enter your mobile number, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

  • Mobile number entered is correct
  • Your mobile is within network coverage area
  • If you are in a poor network area, you will receive the OTP as soon as you are in a good networkarea.

Already verified mobile numberPlease ensure the mobile number entered during the verification process is not linked with any other H2H Fantasy account. You cannot use the same mobile number for two accounts

Email

Not received an OTPOnce you enter your email id, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

  • Email id entered is correct
  • Check in your Junk/Spam/Promotion folder

PAN

  • You cannot register the same bank account with more than one H2H Fantasy account.
  • Please ensure the bank account details provided are unique and it is already not verified with H2H Fantasy.

Bank Account

  • You cannot register the same bank account with more than one H2H Fantasy account. Please ensure the bank account details provided are unique and it is already not verified with H2H Fantasy.
  • If you are not using the latest version, you will get an alert to install the latest version of the app.

My Transactions

Deposits

How to add money into my H2H Fantasy account?

You can use your linked PayTM account to add money to your H2H Fantasy app wallet.

What type of cards can be saved/used?

You can check your player points by clicking on “VIEW BREAKUP” button on the active challenge card.

  • Currently, you can only use PayTM account to add money.
  • However, you can use your Credit/Debit cards to add money into your PayTM wallet.

What if I don’t have a PayTM account?

You need to have a PayTM account to add money to your H2H Fantasy wallet as currently this is the only option available. We are in the process of integrating with other payment gateways as well.

Can I link more than one PayTM account on H2H Fantasy?

No, you cannot link more than one PayTM account to your H2H Fantasy wallet. PayTM account linked with your H2H Fantasy app wallet should be the one that can be accessed from your mobile and verified through the H2H Fantasy account.

How can I link my PayTM account to my H2H Fantasy account?

PayTM account can be linked by using OTP authentication. Visit Wallet section -> Deposit -> Enter Amount -> click on PayTM -> enter your Mobile number -> verification code will be sent to your registered Mobile number.

I’ve added money to my H2H Fantasy account recently, when will it appear?

The cash will be added to your H2H Fantasy account wallet instantly.

If it doesn’t appear in your H2H Fantasy account wallet within 30 minutes,

you need to email us on support@fantasy.com

Withdrawals

What is the process to withdraw my winnings?

For withdrawal request, please follow the steps mentioned below:

  • Login to your H2H Fantasy app
  • Click on the Balance icon on the top left of the app.
  • Click on the withdraw box.
  • If you have an active withdrawal account, you will be able to enter the amount to be withdrawn.
  • This will be recorded in the system.
  • All withdrawals will be processed within 2-3 working days
  • (herein the working days refer to bank’s working days & hours) excluding the date on which the
  • request is made and then transferred to your verified bank account.

For Withdrawal of your winning amount, KYC must be complete.

or KYC, you must upload a copy of PAN card, Bank account details like A/c no, IFSC, Bank name and a cancelled cheque.

What is the Daily Withdrawal limit?

The minimum amount that you can withdraw from the winning balance is ₹ 100 while the maximum amount that you can withdraw in a day is ₹ 1,00,000.

You can place a maximum of 3 withdrawal requests in one day.

Can the money in my wallet be withdrawn in someone else’s bank account?

No, you cannot withdraw the winning amount to anyone else’s bank account. The available balance can only be withdrawn through the linked bank account approved during the KYC process.

Will H2H Fantasy charge a fee from me?

H2H Fantasy charges a 15% fee from the total challenge value or pool.

  • For example, if you and one of your friends participate in a challenge with INR 500 each, the pool value would be ₹1000.
  • Thus, once that challenge is settled, H2H Fantasy shall charge a total of ₹ 150, i.e. ₹ 75 from each participant. Hence, the winning amount will be ₹ 850

Winnings

Will H2H Fantasy charge a fee from me?

When will the winning amount be credited to my account?

  • H2H Fantasy shall credit the winnings to your H2H Fantasy app wallet within a couple of hours of the live match being completed and the result is declared. The result is declared alongside, with the winner and loser being informed separately through e-mail

How will I get to know about the results of the challenge?

You will be updated about the fantasy points of the players involved in the challenge through a live feed available on your H2H Fantasy app account. You will be able to see this in the card created for that challenge.

Once the match is completed, you will receive an email as well as a push notification from H2H Fantasy declaring the winner or the loser of the fantasy gaming/challenge. The winning amount will be credited to the winner’s H2H Fantasy app wallet

Can there be multiple winners of a challenge?

H2H Fantasy is a one-to-one contest and only one user can win. There is no multiple winner contest on H2H Fantasy.

How can I withdraw my winnings from my H2H Fantasy wallet?

H2H Fantasy shall credit the winnings to your H2H Fantasy app wallet within a few hours of the live match being completed and the result being declared. You can transfer the money from your H2H Fantasy wallet to your bank account, once your bank account is verified.

Does the amount in my app wallet have any expiry date?

In the event that you do not transfer the amount in your app wallet account is not transferred to your bank account within the same financial year, it will be transferred automatically to your bank account which is on record with H2H Fantasy account, provided that your H2H Fantasy account has been already verified by H2H Fantasy.

In case you have not provided the Bank account details or you have not completed the verification process for the H2H Fantasy account, the amount will be forfeited by H2H Fantasy. Hence it is a must to have your H2H Fantasy account verified as early as possible. Please go through our ‘Terms and Conditions’ for more information on this issue.

Other Transactions

How can I track my transaction history?

You can track your transaction history using your H2H Fantasy mobile app by following the steps mentioned below:

  • Click on the balance icon on the top left of the screen.
  • All the recent transactions are listed here.
  • Use the filters provided to search for any particular transaction.

How can I interpret my H2H Fantasy transactions?

Different types of transactions a user’s H2H Fantasy account are listed below:

  • Deposit: Whenever the user adds money into your H2H Fantasy account wallet, that transaction can be seen under ‘deposit’.
  • Won: Transactions related to challenges that the user has won can be seen here.
  • Withdraw: Transactions made to withdraw money from a user’s H2H Fantasy wallet to his/her bank account can be seen here.
  • Lost: Transactions related to the challenges that the user has lost can be seen here.
  • Voided: Transactions related to the challenges which became void due to non-acceptance of the challenge or due to cancellation of the match can be tracked here.

Profile and Preference

My Profile

How can I contact H2H Fantasy?

Currently, we do not have an on-call service. We recommended you to go
through the FAQ’s to resolve your queries. In case you are unable to
find an answer to your query, feel free to reach us through the
following email: support@fantasy.com

How do I change my Email ID?

You can update the email id on your H2H Fantasy app by visiting the Settings section. In case,
the Email Id provided previously is already verified with H2H Fantasy,
you will have to write to support@fantasy.com to update your new email id.
The support team will send an OTP to your registered mobile number for verification,
which you must key in on the Settings page along with the new email id to update the same.
The email id will go through the verification process again with H2H Fantasy.

How can the mobile number be changed?

You can update the mobile number on your H2H Fantasy app by visiting the Settings section.
In case, the phone number is already verified with H2H Fantasy, you will have to write to
support@fantasy.com to update your mobile number.
The support team will send an OTP to your registered email id for verification,
which you must key in on the Settings page along with the new mobile number to update the same.
The new mobile number will go through the verification process again with H2H Fantasy.

Kindly note: The New phone number will be used to add funds from the linked Paytm account into your H2H Fantasy app wallet.

Suggestions to safeguard your H2H Fantasy account

It is our top priority to keep your account secure.

Please follow these recommendations to safeguard your account:

  • For your security, do not download the app from any source other than the official download page

    Apple mobile users should download the official app from the App Store

    Android users should download the official app from this download link on the H2H Fantasy Website.

  • Always be cautious of the websites imitating H2H Fantasy. Some websites might have names similar to H2H Fantasy with subtle changes, for e.g. one or two letters changed.
  • Please ensure that you do not share personal information like your password, OTP or phone number, etc. with anyone. H2H Fantasy will never call and ask for such information.
  • H2H Fantasy does not have an on-call service. In case you need any assistance, kindly go through the FAQs. if your query is not resolved and you need further assistance, you can write to us on support@fantasy.com. We will call you only if you have mentioned the same in your email.
  • Always avoid using any public devices to log in to your H2H Fantasy account. If in case you do so, please ensure to log out before leaving the device. At any point, if you feel that someone else is using your account, kindly change your password as soon as possible.
  • For your security, you should reset your password periodically.
    Additionally, you may mail us on support@fantasy.com
    requesting to log you out from all the devices on which you may
    have previously accessed your H2H Fantasy account.

Fair Play

1. Transparency

Equal Opportunity For Everyone

All users are bound by the same rules and have access to the database of players while selecting players to create challenges. Each user has the liberty to create as many challenges as he/she wants with any desired amount. The desired amount has to be selected from a set of available denominations. Every participant on the H2H Fantasy app is given an equal opportunity for playing the game and winning it, irrespective of their caste, color, creed or status. This game is open for all who know the game proficiently and willing to become the winner.

Deadline For Creating Challenge

For all the sports provided by H2H Fantasy, the deadline for creating a challenge is until the start of the match. No challenge can be created after the deadline has been crossed. The deadline ensures that no one takes an undue advantage of fantasy gaming.

Competitor Tracker

You can check the score on your challenge card through our live feed, so one can be confident about the points scored by him/her and the opponent. These scores can be cross-checked by visiting the ‘scoring’ on the app.

Declaring The Winner

H2H Fantasy has taken the following measures to ensure that the users can play with full confidence and compete with others.

  • For each challenge, the point calculation is clearly mentioned and displayed in the scoring section of the app. It is accessible to the users at all times.
  • For every challenge, the winning amount is clearly mentioned
  • The winning amount of a challenge is processed immediately
  • The live score feed is provided by highly reliable third-party service providers

1. Trust

Verified Users

H2H Fantasy has a rigid Verification process to ensure that there are only sincere users onboard. Users will be able to withdraw the winning amount from the wallet only if his/her PAN Card and Bank account details are verified on our platform.

Safe & Secure Payments

We strive to ensure the safety and security of our user’s funds and information. Thus, we have partnered with trusted third party payment gateways with 3-D secure authentication. Furthermore, we do not store user’s Credit/Debit card details with us.

3. Legality

H2H Fantasy is a skill-based fantasy sports mobile app and is fully compliant with Indian laws.

Games of skill are legal, as they are excluded from the ambit of Indian gambling legislations including, the Public Gambling Act of 1867. The Indian Supreme Court in the cases of State of Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v. State of Tamil Nadu (AIR 1996 SC 1153) has held that a game in which success depends predominantly upon the superior knowledge, training, attention, experience, and adroitness of the player shall be classified as a game of skill.

H2H Fantasy allows a user to create a player vs player fantasy Challenge(s) against other users. H2H Fantasy is different than traditional fantasy sports as a user’s line-up, also called Challenge, consists of one player, instead of multiple players. The user doesn’t have to create a team of players. There are no cheat codes or shortcuts for quick and easy wins.

The Challenge(s) described above are games of skill as success of Participants depends primarily on their superior knowledge of the games of cricket and other sports, statistics, knowledge of players’ relative form, players’ performance in a particular territory, conditions and/or format (such as ODIs, test cricket and Twenty20 in the cricket fantasy games), attention, dedication and ability in playing the Challenge(s).

Promotions And Offers

Signing Bonus

We are giving signing bonus of Rs.20/ to every new user on signing up.

Referral Program

  • This Program shall help current users to invite their friends and families to participate in H2H Fantasy.
  • Once an existing user invites any of his friends or family, he shall get a Referral bonus of Rs. 10.00 when the referred user plays his/her first paid game.
  • One single user can invite a maximum of 5 friends/family members.

For example if User A opens his account he shall immediately get a Signing Bonus of Rs. 20.00. Now if he invites 5 more friends/family and they play their first paid game, then his/her total wallet balance shall be 20 + 10*5 = Rs 70.00.

All cash bonus given expires within 14 days of its credit.

Refund Policy

Signing Bonus

Our focus is complete customer satisfaction and in case of valid argument, we refund the money if valid reason is presented, and it holds up after our investigation. Please read the fine points of our refund policy below.

  • If your joined challenge or contest is left unaccepted or remains unfilled, H2H Fantasy refunds the entry fee amount in a user’s respected wallets within 30 minutes of start of the match.
  • In the event of a malfunction in a Game, Service or any of the related systems, or due to any other error, all entry fees are subject to a refund after a rightful inspection.
  • In case a user makes a deposit and is not credited instantly in H2H Fantasy wallet, we advise them to wait for at least 15 minutes post their transaction.
  • Once you join a contest/challenge game, there is no taking back the entry fee. You will have to wait for the result to be declared and the contest/challenge will be settled accordingly.
  • In the challenges/contests where entry fee is not taken from the correct heads and if a user contacts H2H Fantasy support team and provides enough evidence of a wrongful debit, we could refund the entry fee is right head after a rightful inspection
  • n case of a user’s bank account is debited in an attempt to top up H2H Fantasy wallet and the payment to H2H Fantasy is failed or delayed due to any reason. You can contact your bank to get the rightful response. H2H Fantasy support team will try to solve your concern, however, we advise you to wait for at least 15 minutes before contacting us as sometimes the Payment Gateways may take a few minutes to process the transaction.

Get Started

From where can I download the h2h fantasy app for mobile?

For accessing h2h fantasy, download the app from the following location:

  • Apple mobile users should download the official app from the App Store
  • Android users should download the official app from this download link on the h2h fantasy Website.

How can I sign up on H2H Fantasy?

For accessing H2H Fantasy, download the app from the following location(s):

  • Apple mobile users should download the official app from the App Store
  • Android users should download the official app from this download link on the h2h fantasy Website.

Once downloaded & installed, click on Join to create your account. To create a new account, enter the following details:

  • Name
  • Mobile Number
  • Email
  • State (of residence)
  • Username and password

Login & Registration :

What can I do if I feel someone else is using my H2H Fantasy account?

For every transaction, you will receive a notification on your email, with details about the transaction. If you find that a transaction is not done by you, we advise you to notify us on support@fantasy.com and reset your password as soon as possible.

How do I login if I have forgotten my verified mobile number and email ID?

You need to enter your username and password to login to your account. Email and Phone number are not required for login purposes. In case you have forgotten your username, please contact support@fantasy.com along with account-specific information like email and phone number. You can even log in to the H2H Fantasy account using your Facebook and Google IDs.

The mobile number is taken at the time of registration. In case, you want to update the mobile number, you can do so by visiting the KYC section in Settings.

What should I do if I have forgotten my password?

You may follow the steps mentioned below if you have forgotten your password:

  • On the login screen, enter your username and click on forgot password.
  • A link to reset the password, will be sent to you on your registered email id.
  • Using the link provided in the email, you can reset your password and login using your new password.
  • If you do not find the email from H2H Fantasy in your primary inbox, kindly check your promotions, spam or junk folders.

I am not able to login with my mobile number, what should I do?

You can’t login using mobile number. In case you have forgotten your username, please contact support@fantasy.com along with account-specific information like email and phone number. You can even log in to the H2H Fantasy account using your Facebook and Google IDs.

I am not receiving the OTP, what should I do?

Once you enter your mobile number, you will receive an OTP within 30 seconds. In case you have not received the OTP, the following may have happened:

  • Mobile number provided by you may be incorrect
  • Your mobile maybe out of the network coverage area
  • If you are in a poor network area, we request you to be patient.

In case, you do not receive the OTP after a considerable wait, please write to us on support@fantasy.com

How can I reset my password?

You may follow the steps mentioned below to reset your password:

  • Go to Settings on the app.
  • Click on the ‘Change’ password.
  • Enter the current and new password to reset it

However, if you are signed up using your social network credentials ( like Facebook, Google etc) then you will not be able to change your Password in H2H Fantasy.

You need to Login on your social network provider and change the Password there.

How can I activate my deactivated H2H Fantasy account?

During our regular scanning of accounts, in case our audit team finds that your PAN card is not verified on H2H Fantasy, they might deactivate your H2H Fantasy account. In such cases, your H2H Fantasy account will appear as suspended.

In such case, you need to write to support@fantasy.com and provide your PAN card details. Once the PAN details are verified by H2H Fantasy, your account shall be reactivated.

Can I delete my H2H Fantasy account?

Sorry, you cannot delete your H2H Fantasy account on your own. If you wish to delete your account, kindly email us on support@fantasy.com and we will take the required action for you.

Can I create more than one account on H2H Fantasy?

No, you cannot create more than one account on the H2H Fantasy app.

If a minor is playing on H2H Fantasy what can be done?

A minor cannot play on the H2H Fantasy. All users must be verified through their PAN & Bank Account. However, if you notice any kind of suspicious behavior of any other user, kindly report to contact us on support@fantasy.com

If I am less than 18, am I allowed to play?

Sorry, if you are less than 18 years old, you cannot play on H2H Fantasy as per current age restriction.

Can I play, if I am a resident of any of the states?

The laws in states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu or Nagaland, do not permit residents to participate in paid version of fantasy gaming. Thus, if you are a resident of any of these states, you cannot play cash game on H2H Fantasy platform. However, you can play free games to enjoy and test your gaming skills.

Why PAN card is required to get my H2H Fantasy account verified?

As taxes are deducted on the withdrawal of winning amount, hence PAN Card details are mandatory.

Verification Process

You will not be allowed by H2H Fantasy to withdraw your winning amount without the submission and verification of the below mentioned documents.

Mobile

To complete the mobile verification, the user can follow the following steps:

  • Click on the setting icon on the bottom right.
  • Click on the mobile number
  • Enter the 10-digit mobile number
  • Request for OTP.
  • Once the OTP is received, enter the OTP.
  • This completes the verification process for mobile number.

Bank Account

To save a challenge, “SWIPE DOWN” on the challenge screen.

  • Click on the setting icon on the right bottom.
  • Click on the KYC
  • Enter the account number, name on the account number and IFSC code correctly. NRE accounts are not permitted.
  • Upload the copy of the cancelled cheque
  • This completes the verification process for bank account

PAN

To complete the bank account verification, the user can follow the following steps:

  • Click on the setting icon on the right bottom
  • Click on the KYC
  • Upload the copy of PAN card.

This completes the verification process for bank account

Why the verification got rejected?

Your verification can fail if your KYC verification is not successful, due to one or several reasons as listed below:

How can I accept the private challenge?

PAN

  • You have not uploaded a full image of the original PAN card.

    As PAN card is mandatory to complete the verification process as well as for transactions on H2H Fantasy, please upload a clear & full image of your original PAN Card.

    In case, you are uploading an E-PAN card for PAN card verification process, please upload a full scanned image of the E-PAN card (both front and back).

  • Details on PAN Card do not match the details entered by you

    You may have entered an incorrect PAN.

    The name on your bank account does not match with the name on the PAN Card uploaded by you.

Bank Account

  • IFSC code entered is incorrect

    IFSC code can be found on the bank statement, cheque book and passbook.

  • The uploaded cancelled cheque image is not clear

    Upload a clear image of your cancelled cheque where in the Account number, IFSC code and your name should be clearly visible.

  • Bank account number does not match with the number on the uploaded cancelled cheque copy

Verification is still pending even after submitting the documents

Verification is still pending?

After you have submitted the documents,

The verification process of H2H Fantasy can take a time of up to 5-7 working days for completion.

Once the verification process is completed, you will be updated by through an email.

Facing Issues while updating the information

Mobile

Not received an OTPOnce you enter your mobile number, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

  • Mobile number entered is correct
  • Your mobile is within network coverage area
  • If you are in a poor network area, you will receive the OTP as soon as you are in a good networkarea.

Already verified mobile numberPlease ensure the mobile number entered during the verification process is not linked with any other H2H Fantasy account. You cannot use the same mobile number for two accounts

Email

Not received an OTPOnce you enter your email id, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

  • Email id entered is correct
  • Check in your Junk/Spam/Promotion folder

PAN

  • You cannot register the same bank account with more than one H2H Fantasy account.
  • Please ensure the bank account details provided are unique and it is already not verified with H2H Fantasy.

Bank Account

  • You cannot register the same bank account with more than one H2H Fantasy account. Please ensure the bank account details provided are unique and it is already not verified with H2H Fantasy.
  • If you are not using the latest version, you will get an alert to install the latest version of the app.

My Transactions

Deposits

How to add money into my H2H Fantasy account?

You can use your linked PayTM account to add money to your H2H Fantasy app wallet.

What type of cards can be saved/used?

You can check your player points by clicking on “VIEW BREAKUP” button on the active challenge card.

  • Currently, you can only use PayTM account to add money.
  • However, you can use your Credit/Debit cards to add money into your PayTM wallet.

What if I don’t have a PayTM account?

You need to have a PayTM account to add money to your H2H Fantasy wallet as currently this is the only option available. We are in the process of integrating with other payment gateways as well.

Can I link more than one PayTM account on H2H Fantasy?

No, you cannot link more than one PayTM account to your H2H Fantasy wallet. PayTM account linked with your H2H Fantasy app wallet should be the one that can be accessed from your mobile and verified through the H2H Fantasy account.

How can I link my PayTM account to my H2H Fantasy account?

PayTM account can be linked by using OTP authentication. Visit Wallet section -> Deposit -> Enter Amount -> click on PayTM -> enter your Mobile number -> verification code will be sent to your registered Mobile number.

I’ve added money to my H2H Fantasy account recently, when will it appear?

The cash will be added to your H2H Fantasy account wallet instantly.

If it doesn’t appear in your H2H Fantasy account wallet within 30 minutes,

you need to email us on support@fantasy.com

Withdrawals

What is the process to withdraw my winnings?

For withdrawal request, please follow the steps mentioned below:

  • Login to your H2H Fantasy app
  • Click on the Balance icon on the top left of the app.
  • Click on the withdraw box.
  • If you have an active withdrawal account, you will be able to enter the amount to be withdrawn.
  • This will be recorded in the system.
  • All withdrawals will be processed within 2-3 working days
  • (herein the working days refer to bank’s working days & hours) excluding the date on which the
  • request is made and then transferred to your verified bank account.

For Withdrawal of your winning amount, KYC must be complete.

or KYC, you must upload a copy of PAN card, Bank account details like A/c no, IFSC, Bank name and a cancelled cheque.

What is the Daily Withdrawal limit?

The minimum amount that you can withdraw from the winning balance is ₹ 100 while the maximum amount that you can withdraw in a day is ₹ 1,00,000.

You can place a maximum of 3 withdrawal requests in one day.

Can the money in my wallet be withdrawn in someone else’s bank account?

No, you cannot withdraw the winning amount to anyone else’s bank account. The available balance can only be withdrawn through the linked bank account approved during the KYC process.

Will H2H Fantasy charge a fee from me?

H2H Fantasy charges a 15% fee from the total challenge value or pool.

  • For example, if you and one of your friends participate in a challenge with INR 500 each, the pool value would be ₹1000.
  • Thus, once that challenge is settled, H2H Fantasy shall charge a total of ₹ 150, i.e. ₹ 75 from each participant. Hence, the winning amount will be ₹ 850

Winnings

Will H2H Fantasy charge a fee from me?

When will the winning amount be credited to my account?

  • H2H Fantasy shall credit the winnings to your H2H Fantasy app wallet within a couple of hours of the live match being completed and the result is declared. The result is declared alongside, with the winner and loser being informed separately through e-mail

How will I get to know about the results of the challenge?

You will be updated about the fantasy points of the players involved in the challenge through a live feed available on your H2H Fantasy app account. You will be able to see this in the card created for that challenge.

Once the match is completed, you will receive an email as well as a push notification from H2H Fantasy declaring the winner or the loser of the fantasy gaming/challenge. The winning amount will be credited to the winner’s H2H Fantasy app wallet

Can there be multiple winners of a challenge?

H2H Fantasy is a one-to-one contest and only one user can win. There is no multiple winner contest on H2H Fantasy.

How can I withdraw my winnings from my H2H Fantasy wallet?

H2H Fantasy shall credit the winnings to your H2H Fantasy app wallet within a few hours of the live match being completed and the result being declared. You can transfer the money from your H2H Fantasy wallet to your bank account, once your bank account is verified.

Does the amount in my app wallet have any expiry date?

In the event that you do not transfer the amount in your app wallet account is not transferred to your bank account within the same financial year, it will be transferred automatically to your bank account which is on record with H2H Fantasy account, provided that your H2H Fantasy account has been already verified by H2H Fantasy.

In case you have not provided the Bank account details or you have not completed the verification process for the H2H Fantasy account, the amount will be forfeited by H2H Fantasy. Hence it is a must to have your H2H Fantasy account verified as early as possible. Please go through our ‘Terms and Conditions’ for more information on this issue.

Other Transactions

How can I track my transaction history?

You can track your transaction history using your H2H Fantasy mobile app by following the steps mentioned below:

  • Click on the balance icon on the top left of the screen.
  • All the recent transactions are listed here.
  • Use the filters provided to search for any particular transaction.

How can I interpret my H2H Fantasy transactions?

Different types of transactions a user’s H2H Fantasy account are listed below:

  • Deposit: Whenever the user adds money into your H2H Fantasy account wallet, that transaction can be seen under ‘deposit’.
  • Won: Transactions related to challenges that the user has won can be seen here.
  • Withdraw: Transactions made to withdraw money from a user’s H2H Fantasy wallet to his/her bank account can be seen here.
  • Lost: Transactions related to the challenges that the user has lost can be seen here.
  • Voided: Transactions related to the challenges which became void due to non-acceptance of the challenge or due to cancellation of the match can be tracked here.

Profile and Preference

My Profile

How can I contact H2H Fantasy?

Currently, we do not have an on-call service. We recommended you to go
through the FAQ’s to resolve your queries. In case you are unable to
find an answer to your query, feel free to reach us through the
following email: support@fantasy.com

How do I change my Email ID?

You can update the email id on your H2H Fantasy app by visiting the Settings section. In case,
the Email Id provided previously is already verified with H2H Fantasy,
you will have to write to support@fantasy.com to update your new email id.
The support team will send an OTP to your registered mobile number for verification,
which you must key in on the Settings page along with the new email id to update the same.
The email id will go through the verification process again with H2H Fantasy.

How can the mobile number be changed?

You can update the mobile number on your H2H Fantasy app by visiting the Settings section.
In case, the phone number is already verified with H2H Fantasy, you will have to write to
support@fantasy.com to update your mobile number.
The support team will send an OTP to your registered email id for verification,
which you must key in on the Settings page along with the new mobile number to update the same.
The new mobile number will go through the verification process again with H2H Fantasy.

Kindly note: The New phone number will be used to add funds from the linked Paytm account into your H2H Fantasy app wallet.

Suggestions to safeguard your H2H Fantasy account

It is our top priority to keep your account secure.

Please follow these recommendations to safeguard your account:

  • For your security, do not download the app from any source other than the official download page

    Apple mobile users should download the official app from the App Store

    Android users should download the official app from this download link on the H2H Fantasy Website.

  • Always be cautious of the websites imitating H2H Fantasy. Some websites might have names similar to H2H Fantasy with subtle changes, for e.g. one or two letters changed.
  • Please ensure that you do not share personal information like your password, OTP or phone number, etc. with anyone. H2H Fantasy will never call and ask for such information.
  • H2H Fantasy does not have an on-call service. In case you need any assistance, kindly go through the FAQs. if your query is not resolved and you need further assistance, you can write to us on support@fantasy.com. We will call you only if you have mentioned the same in your email.
  • Always avoid using any public devices to log in to your H2H Fantasy account. If in case you do so, please ensure to log out before leaving the device. At any point, if you feel that someone else is using your account, kindly change your password as soon as possible.
  • For your security, you should reset your password periodically.
    Additionally, you may mail us on support@fantasy.com
    requesting to log you out from all the devices on which you may
    have previously accessed your H2H Fantasy account.

Fair Play

1. Transparency

Equal Opportunity For Everyone

All users are bound by the same rules and have access to the database of players while selecting players to create challenges. Each user has the liberty to create as many challenges as he/she wants with any desired amount. The desired amount has to be selected from a set of available denominations. Every participant on the H2H Fantasy app is given an equal opportunity for playing the game and winning it, irrespective of their caste, color, creed or status. This game is open for all who know the game proficiently and willing to become the winner.

Deadline For Creating Challenge

For all the sports provided by H2H Fantasy, the deadline for creating a challenge is until the start of the match. No challenge can be created after the deadline has been crossed. The deadline ensures that no one takes an undue advantage of fantasy gaming.

Competitor Tracker

You can check the score on your challenge card through our live feed, so one can be confident about the points scored by him/her and the opponent. These scores can be cross-checked by visiting the ‘scoring’ on the app.

Declaring The Winner

H2H Fantasy has taken the following measures to ensure that the users can play with full confidence and compete with others.

  • For each challenge, the point calculation is clearly mentioned and displayed in the scoring section of the app. It is accessible to the users at all times.
  • For every challenge, the winning amount is clearly mentioned
  • The winning amount of a challenge is processed immediately
  • The live score feed is provided by highly reliable third-party service providers

1. Trust

Verified Users

H2H Fantasy has a rigid Verification process to ensure that there are only sincere users onboard. Users will be able to withdraw the winning amount from the wallet only if his/her PAN Card and Bank account details are verified on our platform.

Safe & Secure Payments

We strive to ensure the safety and security of our user’s funds and information. Thus, we have partnered with trusted third party payment gateways with 3-D secure authentication. Furthermore, we do not store user’s Credit/Debit card details with us.

3. Legality

H2H Fantasy is a skill-based fantasy sports mobile app and is fully compliant with Indian laws.

Games of skill are legal, as they are excluded from the ambit of Indian gambling legislations including, the Public Gambling Act of 1867. The Indian Supreme Court in the cases of State of Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v. State of Tamil Nadu (AIR 1996 SC 1153) has held that a game in which success depends predominantly upon the superior knowledge, training, attention, experience, and adroitness of the player shall be classified as a game of skill.

H2H Fantasy allows a user to create a player vs player fantasy Challenge(s) against other users. H2H Fantasy is different than traditional fantasy sports as a user’s line-up, also called Challenge, consists of one player, instead of multiple players. The user doesn’t have to create a team of players. There are no cheat codes or shortcuts for quick and easy wins.

The Challenge(s) described above are games of skill as success of Participants depends primarily on their superior knowledge of the games of cricket and other sports, statistics, knowledge of players’ relative form, players’ performance in a particular territory, conditions and/or format (such as ODIs, test cricket and Twenty20 in the cricket fantasy games), attention, dedication and ability in playing the Challenge(s).

Promotions And Offers

Signing Bonus

We are giving signing bonus of Rs.20/ to every new user on signing up.

Referral Program

  • This Program shall help current users to invite their friends and families to participate in H2H Fantasy.
  • Once an existing user invites any of his friends or family, he shall get a Referral bonus of Rs. 10.00 when the referred user plays his/her first paid game.
  • One single user can invite a maximum of 5 friends/family members.

For example if User A opens his account he shall immediately get a Signing Bonus of Rs. 20.00. Now if he invites 5 more friends/family and they play their first paid game, then his/her total wallet balance shall be 20 + 10*5 = Rs 70.00.

All cash bonus given expires within 14 days of its credit.

Refund Policy

Signing Bonus

Our focus is complete customer satisfaction and in case of valid argument, we refund the money if valid reason is presented, and it holds up after our investigation. Please read the fine points of our refund policy below.

  • If your joined challenge or contest is left unaccepted or remains unfilled, H2H Fantasy refunds the entry fee amount in a user’s respected wallets within 30 minutes of start of the match.
  • In the event of a malfunction in a Game, Service or any of the related systems, or due to any other error, all entry fees are subject to a refund after a rightful inspection.
  • In case a user makes a deposit and is not credited instantly in H2H Fantasy wallet, we advise them to wait for at least 15 minutes post their transaction.
  • Once you join a contest/challenge game, there is no taking back the entry fee. You will have to wait for the result to be declared and the contest/challenge will be settled accordingly.
  • In the challenges/contests where entry fee is not taken from the correct heads and if a user contacts H2H Fantasy support team and provides enough evidence of a wrongful debit, we could refund the entry fee is right head after a rightful inspection
  • n case of a user’s bank account is debited in an attempt to top up H2H Fantasy wallet and the payment to H2H Fantasy is failed or delayed due to any reason. You can contact your bank to get the rightful response. H2H Fantasy support team will try to solve your concern, however, we advise you to wait for at least 15 minutes before contacting us as sometimes the Payment Gateways may take a few minutes to process the transaction.

Get Started

From where can I download the h2h fantasy app for mobile?

For accessing h2h fantasy, download the app from the following location:

  • Apple mobile users should download the official app from the App Store
  • Android users should download the official app from this download link on the h2h fantasy Website.

How can I sign up on H2H Fantasy?

For accessing H2H Fantasy, download the app from the following location(s):

  • Apple mobile users should download the official app from the App Store
  • Android users should download the official app from this download link on the h2h fantasy Website.

Once downloaded & installed, click on Join to create your account. To create a new account, enter the following details:

  • Name
  • Mobile Number
  • Email
  • State (of residence)
  • Username and password

Login & Registration :

What can I do if I feel someone else is using my H2H Fantasy account?

For every transaction, you will receive a notification on your email, with details about the transaction. If you find that a transaction is not done by you, we advise you to notify us on support@fantasy.com and reset your password as soon as possible.

How do I login if I have forgotten my verified mobile number and email ID?

You need to enter your username and password to login to your account. Email and Phone number are not required for login purposes. In case you have forgotten your username, please contact support@fantasy.com along with account-specific information like email and phone number. You can even log in to the H2H Fantasy account using your Facebook and Google IDs.

The mobile number is taken at the time of registration. In case, you want to update the mobile number, you can do so by visiting the KYC section in Settings.

What should I do if I have forgotten my password?

You may follow the steps mentioned below if you have forgotten your password:

  • On the login screen, enter your username and click on forgot password.
  • A link to reset the password, will be sent to you on your registered email id.
  • Using the link provided in the email, you can reset your password and login using your new password.
  • If you do not find the email from H2H Fantasy in your primary inbox, kindly check your promotions, spam or junk folders.

I am not able to login with my mobile number, what should I do?

You can’t login using mobile number. In case you have forgotten your username, please contact support@fantasy.com along with account-specific information like email and phone number. You can even log in to the H2H Fantasy account using your Facebook and Google IDs.

I am not receiving the OTP, what should I do?

Once you enter your mobile number, you will receive an OTP within 30 seconds. In case you have not received the OTP, the following may have happened:

  • Mobile number provided by you may be incorrect
  • Your mobile maybe out of the network coverage area
  • If you are in a poor network area, we request you to be patient.

In case, you do not receive the OTP after a considerable wait, please write to us on support@fantasy.com

How can I reset my password?

You may follow the steps mentioned below to reset your password:

  • Go to Settings on the app.
  • Click on the ‘Change’ password.
  • Enter the current and new password to reset it

However, if you are signed up using your social network credentials ( like Facebook, Google etc) then you will not be able to change your Password in H2H Fantasy.

You need to Login on your social network provider and change the Password there.

How can I activate my deactivated H2H Fantasy account?

During our regular scanning of accounts, in case our audit team finds that your PAN card is not verified on H2H Fantasy, they might deactivate your H2H Fantasy account. In such cases, your H2H Fantasy account will appear as suspended.

In such case, you need to write to support@fantasy.com and provide your PAN card details. Once the PAN details are verified by H2H Fantasy, your account shall be reactivated.

Can I delete my H2H Fantasy account?

Sorry, you cannot delete your H2H Fantasy account on your own. If you wish to delete your account, kindly email us on support@fantasy.com and we will take the required action for you.

Can I create more than one account on H2H Fantasy?

No, you cannot create more than one account on the H2H Fantasy app.

If a minor is playing on H2H Fantasy what can be done?

A minor cannot play on the H2H Fantasy. All users must be verified through their PAN & Bank Account. However, if you notice any kind of suspicious behavior of any other user, kindly report to contact us on support@fantasy.com

If I am less than 18, am I allowed to play?

Sorry, if you are less than 18 years old, you cannot play on H2H Fantasy as per current age restriction.

Can I play, if I am a resident of any of the states?

The laws in states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu or Nagaland, do not permit residents to participate in paid version of fantasy gaming. Thus, if you are a resident of any of these states, you cannot play cash game on H2H Fantasy platform. However, you can play free games to enjoy and test your gaming skills.

Why PAN card is required to get my H2H Fantasy account verified?

As taxes are deducted on the withdrawal of winning amount, hence PAN Card details are mandatory.

Verification Process

You will not be allowed by H2H Fantasy to withdraw your winning amount without the submission and verification of the below mentioned documents.

Mobile

To complete the mobile verification, the user can follow the following steps:

  • Click on the setting icon on the bottom right.
  • Click on the mobile number
  • Enter the 10-digit mobile number
  • Request for OTP.
  • Once the OTP is received, enter the OTP.
  • This completes the verification process for mobile number.

Bank Account

To save a challenge, “SWIPE DOWN” on the challenge screen.

  • Click on the setting icon on the right bottom.
  • Click on the KYC
  • Enter the account number, name on the account number and IFSC code correctly. NRE accounts are not permitted.
  • Upload the copy of the cancelled cheque
  • This completes the verification process for bank account

PAN

To complete the bank account verification, the user can follow the following steps:

  • Click on the setting icon on the right bottom
  • Click on the KYC
  • Upload the copy of PAN card.

This completes the verification process for bank account

Why the verification got rejected?

Your verification can fail if your KYC verification is not successful, due to one or several reasons as listed below:

How can I accept the private challenge?

PAN

  • You have not uploaded a full image of the original PAN card.

    As PAN card is mandatory to complete the verification process as well as for transactions on H2H Fantasy, please upload a clear & full image of your original PAN Card.

    In case, you are uploading an E-PAN card for PAN card verification process, please upload a full scanned image of the E-PAN card (both front and back).

  • Details on PAN Card do not match the details entered by you

    You may have entered an incorrect PAN.

    The name on your bank account does not match with the name on the PAN Card uploaded by you.

Bank Account

  • IFSC code entered is incorrect

    IFSC code can be found on the bank statement, cheque book and passbook.

  • The uploaded cancelled cheque image is not clear

    Upload a clear image of your cancelled cheque where in the Account number, IFSC code and your name should be clearly visible.

  • Bank account number does not match with the number on the uploaded cancelled cheque copy

Verification is still pending even after submitting the documents

Verification is still pending?

After you have submitted the documents,

The verification process of H2H Fantasy can take a time of up to 5-7 working days for completion.

Once the verification process is completed, you will be updated by through an email.

Facing Issues while updating the information

Mobile

Not received an OTPOnce you enter your mobile number, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

  • Mobile number entered is correct
  • Your mobile is within network coverage area
  • If you are in a poor network area, you will receive the OTP as soon as you are in a good networkarea.

Already verified mobile numberPlease ensure the mobile number entered during the verification process is not linked with any other H2H Fantasy account. You cannot use the same mobile number for two accounts

Email

Not received an OTPOnce you enter your email id, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

  • Email id entered is correct
  • Check in your Junk/Spam/Promotion folder

PAN

  • You cannot register the same bank account with more than one H2H Fantasy account.
  • Please ensure the bank account details provided are unique and it is already not verified with H2H Fantasy.

Bank Account

  • You cannot register the same bank account with more than one H2H Fantasy account. Please ensure the bank account details provided are unique and it is already not verified with H2H Fantasy.
  • If you are not using the latest version, you will get an alert to install the latest version of the app.

My Transactions

Deposits

How to add money into my H2H Fantasy account?

You can use your linked PayTM account to add money to your H2H Fantasy app wallet.

What type of cards can be saved/used?

You can check your player points by clicking on “VIEW BREAKUP” button on the active challenge card.

  • Currently, you can only use PayTM account to add money.
  • However, you can use your Credit/Debit cards to add money into your PayTM wallet.

What if I don’t have a PayTM account?

You need to have a PayTM account to add money to your H2H Fantasy wallet as currently this is the only option available. We are in the process of integrating with other payment gateways as well.

Can I link more than one PayTM account on H2H Fantasy?

No, you cannot link more than one PayTM account to your H2H Fantasy wallet. PayTM account linked with your H2H Fantasy app wallet should be the one that can be accessed from your mobile and verified through the H2H Fantasy account.

How can I link my PayTM account to my H2H Fantasy account?

PayTM account can be linked by using OTP authentication. Visit Wallet section -> Deposit -> Enter Amount -> click on PayTM -> enter your Mobile number -> verification code will be sent to your registered Mobile number.

I’ve added money to my H2H Fantasy account recently, when will it appear?

The cash will be added to your H2H Fantasy account wallet instantly.

If it doesn’t appear in your H2H Fantasy account wallet within 30 minutes,

you need to email us on support@fantasy.com

Withdrawals

What is the process to withdraw my winnings?

For withdrawal request, please follow the steps mentioned below:

  • Login to your H2H Fantasy app
  • Click on the Balance icon on the top left of the app.
  • Click on the withdraw box.
  • If you have an active withdrawal account, you will be able to enter the amount to be withdrawn.
  • This will be recorded in the system.
  • All withdrawals will be processed within 2-3 working days
  • (herein the working days refer to bank’s working days & hours) excluding the date on which the
  • request is made and then transferred to your verified bank account.

For Withdrawal of your winning amount, KYC must be complete.

or KYC, you must upload a copy of PAN card, Bank account details like A/c no, IFSC, Bank name and a cancelled cheque.

What is the Daily Withdrawal limit?

The minimum amount that you can withdraw from the winning balance is ₹ 100 while the maximum amount that you can withdraw in a day is ₹ 1,00,000.

You can place a maximum of 3 withdrawal requests in one day.

Can the money in my wallet be withdrawn in someone else’s bank account?

No, you cannot withdraw the winning amount to anyone else’s bank account. The available balance can only be withdrawn through the linked bank account approved during the KYC process.

Will H2H Fantasy charge a fee from me?

H2H Fantasy charges a 15% fee from the total challenge value or pool.

  • For example, if you and one of your friends participate in a challenge with INR 500 each, the pool value would be ₹1000.
  • Thus, once that challenge is settled, H2H Fantasy shall charge a total of ₹ 150, i.e. ₹ 75 from each participant. Hence, the winning amount will be ₹ 850

Winnings

Will H2H Fantasy charge a fee from me?

When will the winning amount be credited to my account?

  • H2H Fantasy shall credit the winnings to your H2H Fantasy app wallet within a couple of hours of the live match being completed and the result is declared. The result is declared alongside, with the winner and loser being informed separately through e-mail

How will I get to know about the results of the challenge?

You will be updated about the fantasy points of the players involved in the challenge through a live feed available on your H2H Fantasy app account. You will be able to see this in the card created for that challenge.

Once the match is completed, you will receive an email as well as a push notification from H2H Fantasy declaring the winner or the loser of the fantasy gaming/challenge. The winning amount will be credited to the winner’s H2H Fantasy app wallet

Can there be multiple winners of a challenge?

H2H Fantasy is a one-to-one contest and only one user can win. There is no multiple winner contest on H2H Fantasy.

How can I withdraw my winnings from my H2H Fantasy wallet?

H2H Fantasy shall credit the winnings to your H2H Fantasy app wallet within a few hours of the live match being completed and the result being declared. You can transfer the money from your H2H Fantasy wallet to your bank account, once your bank account is verified.

Does the amount in my app wallet have any expiry date?

In the event that you do not transfer the amount in your app wallet account is not transferred to your bank account within the same financial year, it will be transferred automatically to your bank account which is on record with H2H Fantasy account, provided that your H2H Fantasy account has been already verified by H2H Fantasy.

In case you have not provided the Bank account details or you have not completed the verification process for the H2H Fantasy account, the amount will be forfeited by H2H Fantasy. Hence it is a must to have your H2H Fantasy account verified as early as possible. Please go through our ‘Terms and Conditions’ for more information on this issue.

Other Transactions

How can I track my transaction history?

You can track your transaction history using your H2H Fantasy mobile app by following the steps mentioned below:

  • Click on the balance icon on the top left of the screen.
  • All the recent transactions are listed here.
  • Use the filters provided to search for any particular transaction.

How can I interpret my H2H Fantasy transactions?

Different types of transactions a user’s H2H Fantasy account are listed below:

  • Deposit: Whenever the user adds money into your H2H Fantasy account wallet, that transaction can be seen under ‘deposit’.
  • Won: Transactions related to challenges that the user has won can be seen here.
  • Withdraw: Transactions made to withdraw money from a user’s H2H Fantasy wallet to his/her bank account can be seen here.
  • Lost: Transactions related to the challenges that the user has lost can be seen here.
  • Voided: Transactions related to the challenges which became void due to non-acceptance of the challenge or due to cancellation of the match can be tracked here.

Profile and Preference

My Profile

How can I contact H2H Fantasy?

Currently, we do not have an on-call service. We recommended you to go
through the FAQ’s to resolve your queries. In case you are unable to
find an answer to your query, feel free to reach us through the
following email: support@fantasy.com

How do I change my Email ID?

You can update the email id on your H2H Fantasy app by visiting the Settings section. In case,
the Email Id provided previously is already verified with H2H Fantasy,
you will have to write to support@fantasy.com to update your new email id.
The support team will send an OTP to your registered mobile number for verification,
which you must key in on the Settings page along with the new email id to update the same.
The email id will go through the verification process again with H2H Fantasy.

How can the mobile number be changed?

You can update the mobile number on your H2H Fantasy app by visiting the Settings section.
In case, the phone number is already verified with H2H Fantasy, you will have to write to
support@fantasy.com to update your mobile number.
The support team will send an OTP to your registered email id for verification,
which you must key in on the Settings page along with the new mobile number to update the same.
The new mobile number will go through the verification process again with H2H Fantasy.

Kindly note: The New phone number will be used to add funds from the linked Paytm account into your H2H Fantasy app wallet.

Suggestions to safeguard your H2H Fantasy account

It is our top priority to keep your account secure.

Please follow these recommendations to safeguard your account:

  • For your security, do not download the app from any source other than the official download page

    Apple mobile users should download the official app from the App Store

    Android users should download the official app from this download link on the H2H Fantasy Website.

  • Always be cautious of the websites imitating H2H Fantasy. Some websites might have names similar to H2H Fantasy with subtle changes, for e.g. one or two letters changed.
  • Please ensure that you do not share personal information like your password, OTP or phone number, etc. with anyone. H2H Fantasy will never call and ask for such information.
  • H2H Fantasy does not have an on-call service. In case you need any assistance, kindly go through the FAQs. if your query is not resolved and you need further assistance, you can write to us on support@fantasy.com. We will call you only if you have mentioned the same in your email.
  • Always avoid using any public devices to log in to your H2H Fantasy account. If in case you do so, please ensure to log out before leaving the device. At any point, if you feel that someone else is using your account, kindly change your password as soon as possible.
  • For your security, you should reset your password periodically.
    Additionally, you may mail us on support@fantasy.com
    requesting to log you out from all the devices on which you may
    have previously accessed your H2H Fantasy account.

Fair Play

1. Transparency

Equal Opportunity For Everyone

All users are bound by the same rules and have access to the database of players while selecting players to create challenges. Each user has the liberty to create as many challenges as he/she wants with any desired amount. The desired amount has to be selected from a set of available denominations. Every participant on the H2H Fantasy app is given an equal opportunity for playing the game and winning it, irrespective of their caste, color, creed or status. This game is open for all who know the game proficiently and willing to become the winner.

Deadline For Creating Challenge

For all the sports provided by H2H Fantasy, the deadline for creating a challenge is until the start of the match. No challenge can be created after the deadline has been crossed. The deadline ensures that no one takes an undue advantage of fantasy gaming.

Competitor Tracker

You can check the score on your challenge card through our live feed, so one can be confident about the points scored by him/her and the opponent. These scores can be cross-checked by visiting the ‘scoring’ on the app.

Declaring The Winner

H2H Fantasy has taken the following measures to ensure that the users can play with full confidence and compete with others.

  • For each challenge, the point calculation is clearly mentioned and displayed in the scoring section of the app. It is accessible to the users at all times.
  • For every challenge, the winning amount is clearly mentioned
  • The winning amount of a challenge is processed immediately
  • The live score feed is provided by highly reliable third-party service providers

1. Trust

Verified Users

H2H Fantasy has a rigid Verification process to ensure that there are only sincere users onboard. Users will be able to withdraw the winning amount from the wallet only if his/her PAN Card and Bank account details are verified on our platform.

Safe & Secure Payments

We strive to ensure the safety and security of our user’s funds and information. Thus, we have partnered with trusted third party payment gateways with 3-D secure authentication. Furthermore, we do not store user’s Credit/Debit card details with us.

3. Legality

H2H Fantasy is a skill-based fantasy sports mobile app and is fully compliant with Indian laws.

Games of skill are legal, as they are excluded from the ambit of Indian gambling legislations including, the Public Gambling Act of 1867. The Indian Supreme Court in the cases of State of Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v. State of Tamil Nadu (AIR 1996 SC 1153) has held that a game in which success depends predominantly upon the superior knowledge, training, attention, experience, and adroitness of the player shall be classified as a game of skill.

H2H Fantasy allows a user to create a player vs player fantasy Challenge(s) against other users. H2H Fantasy is different than traditional fantasy sports as a user’s line-up, also called Challenge, consists of one player, instead of multiple players. The user doesn’t have to create a team of players. There are no cheat codes or shortcuts for quick and easy wins.

The Challenge(s) described above are games of skill as success of Participants depends primarily on their superior knowledge of the games of cricket and other sports, statistics, knowledge of players’ relative form, players’ performance in a particular territory, conditions and/or format (such as ODIs, test cricket and Twenty20 in the cricket fantasy games), attention, dedication and ability in playing the Challenge(s).

Promotions And Offers

Signing Bonus

We are giving signing bonus of Rs.20/ to every new user on signing up.

Referral Program

  • This Program shall help current users to invite their friends and families to participate in H2H Fantasy.
  • Once an existing user invites any of his friends or family, he shall get a Referral bonus of Rs. 10.00 when the referred user plays his/her first paid game.
  • One single user can invite a maximum of 5 friends/family members.

For example if User A opens his account he shall immediately get a Signing Bonus of Rs. 20.00. Now if he invites 5 more friends/family and they play their first paid game, then his/her total wallet balance shall be 20 + 10*5 = Rs 70.00.

All cash bonus given expires within 14 days of its credit.

Refund Policy

Signing Bonus

Our focus is complete customer satisfaction and in case of valid argument, we refund the money if valid reason is presented, and it holds up after our investigation. Please read the fine points of our refund policy below.

  • If your joined challenge or contest is left unaccepted or remains unfilled, H2H Fantasy refunds the entry fee amount in a user’s respected wallets within 30 minutes of start of the match.
  • In the event of a malfunction in a Game, Service or any of the related systems, or due to any other error, all entry fees are subject to a refund after a rightful inspection.
  • In case a user makes a deposit and is not credited instantly in H2H Fantasy wallet, we advise them to wait for at least 15 minutes post their transaction.
  • Once you join a contest/challenge game, there is no taking back the entry fee. You will have to wait for the result to be declared and the contest/challenge will be settled accordingly.
  • In the challenges/contests where entry fee is not taken from the correct heads and if a user contacts H2H Fantasy support team and provides enough evidence of a wrongful debit, we could refund the entry fee is right head after a rightful inspection
  • n case of a user’s bank account is debited in an attempt to top up H2H Fantasy wallet and the payment to H2H Fantasy is failed or delayed due to any reason. You can contact your bank to get the rightful response. H2H Fantasy support team will try to solve your concern, however, we advise you to wait for at least 15 minutes before contacting us as sometimes the Payment Gateways may take a few minutes to process the transaction.